ComplaintsforThe UPS Store #3961

• Initial Complaint

  02/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On Wednesday February 21 2024 I paid to have a package shipped from the *** store located at ********************************************* it was 2nd day air and I was told it would be there by Friday Feb 23. It did not arrive after going to the store on Monday Feb 26 to find out the status I was told the package could be lost and that there was nothing they could do that I had to call customer service for ***. I have called and called somehow I got through to a person by the name of ****** and was advised I need to file a lost package report before any one looks for it. That was confirmed by a supervisor named *****. Tuesday I went back to the *** store to inform them what I was told I was given a paper on how to file a Loss report that you cannot access. ****** at the *** store attempted to put in a claim. She gave me a direct number to the claims department and spoke to ****** who told me its the stores responsibility to do this ****** and him had a different of opinion. ****** was finally able to put in a claim. I asked for the contract information for *** corporation there is not one and there is not an email. I asked for the owner of the *** store I went to and was told I cant have that information but I was told she would make some calls and maybe he could contact me. All I need is someone that is willing to help me and not blame the other party. As far as Im concerned its all ***. The documents that are missing are all of my families tax documents with personal information I am just looking for someone that want to bring back customer service and help me find my package.

  Customer response

  03/20/2024

    I would like to add some comments to the complaint that I filed concerning the *** store. Since making the complaint I have been in contact with the stores regional manager and he has assured me he has been searching for my parcel and has kept me informed during this process. Im requesting at this time to give them some more time to respond to the bbb about this complaint. I myself will contact the bbb again and let you know the outcome of the situation. But for now they are working with me. Thank you. *****************************. 

  Customer response

  04/05/2024

    In regards to my complaint, I had been in contact with the regional manager of the *** store a couple times. The last time I spoke to him he asked me if I could send another email to the bbb and let them know he had been in communications with me. I told him I would let the bbb know someone has at least contacted me about my issue with them. So since I wrote the email to the bbb I have been into the *** store on multiple occasions and asked the store manager to have the regional manager contact me since they refused to give out a contact number and I have heard nothing. I feel as though he just wanted me to send an email to the bbb to take any pressure off of the *** store. So now I am back to where I started I cant seen to get a hold of a person to talk to and when I do I am placed on hold for sometimes over an hour and I get nowhere. I am truly frustrated with ***!  Thank you. ***************************. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩