ComplaintsforJack's Shoe Repair & Alteration LLC
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Complaint Details
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Initial Complaint
01/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Brought my items to be repaired; in 8/23 a pair of vintage designer shoes I thrifted 10 years ago. The owner said it was fixable. The second was a dress I brought 10/23 with a broken zipper. I have yet to receive both items. I have been to the ships numerous times asking for the items that I was told were fixable. I have been turned away with excuses of not being able to locate the items right then, or the items not being fixed yet and they need more time. Recently I called because I have not in weeks and was told to come in a few days to pick up the dress it was finished. Upon arrival I was told that, that was never said and the dress needs more time to be located and the shoes are not found or fixed. I asked for my things and told them to find them because I want them back and was told not to come back until I was called.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.