ComplaintsforOpen Education LLC

• Initial Complaint

  03/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  El 29/02 en forma online contrat un curso de Ingls en OPEN ENGLISH por un valor de $ ******* en 12 cuotas. El 04/03 me contact con esta empresa en forma telefnica porque no me enviaron ningn mail, no me dieron las credenciales para ingresar a su pgina web, etc; con el fin de anular la compra.La persona que me atendi me inform que la operacin de compra haba sido cancelada por lo que proced ese mismo da a realizar una nueva compra porque deseaba estudiar Ingls. Esta operacin me la cobraron en dlares americanos. US$ ****** Ingres en das posteriores a ver mis movimientos en el Banco y me encuentro con dos cargos. Uno en pesos por ******* y otro en dlares por ****** El 07/03 llam nuevamente a Open English y me insisten que la operacin en pesos esta cancelada y me ofrecieron un 30% de descuento del valor en dlares. En esta oportunidad me ***** un mail con el respaldo del descuento ofrecido y me entregan los datos para que me contacte por ********, si es que la operacin en pesos no se elimina. El 08/03 me contact con mi Banco (Itau) y me indicaron que es Open English el que debe aplicar las notas de crditos respectivas para que se anule el cobro en pesos.El 11/03 llamo por whatsapp y la persona que me atiende me indica que las dos operaciones estn vigentes.Con mucha sorpresa recibo esta informacin ya que todas las veces anteriores me indicaron que la compra en pesos haba sido cancelada y es por ello que hice la segunda compra.Le indico que anule la operacin en pesos y me dice que ya caduc lo que otorga (reembolso) Open English para la eliminacin (7 dias).Le indico que anule la operacin en dlares y me dice lo mismo a pesar que dependiendo de dnde se tome pueden haber transcurrido 7 das u 8 das (4 ******** a 11 ********). Literalmente 11-4 resulta 7, pero la persona cuenta 8 das.Por lo tanto ahora tengo 2 compras vigentes por informacin desvirtuada de Open English.La primera compra se hizo con el mail ***************** y la segunda con mail ******************* Me cambi de mail por peticin expresa del vendedor *********************************** su infinita ayuda para que Open English elimine la compra en pesos

  Business response

  03/27/2024

  March 27, 2024

  BETTER BUSINESS BUREAU (BBB)
  *****************************************************************************

  Case No: ********
  Complaint filed by: *****************************

  Better Business Bureau (BBB)

  Dear Sirs,

  In order to submit a response to the BBB Case No. ******** about the complaint filed by ******
  ******** against the Company OPEN EDUCATION LLC (referred to the "Company"), the
  Company respectfully answers the complaint of the student as follows:

  At Open English high levels of customer satisfaction are one of our main objectives. Therefore, we
  take very seriously any claim or negative feedback from our students.

  ******************** made two purchases, one on February 29, 2024, and another on March 4, 2024.
  However, he is requesting the cancellation and the reimbursement of the first purchase for a total
  value of CLP 436,748.00.

  Due to a system error, the first license did not work. Therefore, the company has granted Mr.
  *********** request to cancel the license acquired on February 29, 2024, and issue a refund of
  CLP 436,748.00.

  To proceed with the refund, we require the consumer's account details. We attempted to contact
  the consumer by phone to verify the account details for the refund, but have been unsuccessful.

  For this reason, we kindly request that you provide us with additional information. It would be helpful
  to confirm and obtain the following details:

  1. Please provide the account number where the consumer would like the
  reimbursement to be sent.
  2. If the account is a credit card, please provide the first six and last four digits of the
  card, along with its expiration date.
  
  ******************** may send his response to ******************************* and please indicate in the subject
  line: BBB Claim # ********.

  With this information, we will be able to proceed with the refund to the account provided by the
  consumer.

  If you have any questions related to the above, please do not hesitate to contact us.
  Sincerely,
  
  _______________________
  OPEN EDUCATION LLC

   

  Customer response

  03/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  First of all, I very sincerely wish you your help.

  I think what you they do is invaluable to consumers.

  Regarding what the OPEN EDUCATION LLC Company requests, I would like to inform you that they proceed with the refund to the same card on which they collected the $436,748.

  That is, they proceed to cancel the collection transaction.

  In any case, the first six digits of the card are ****** and the last four digits are 6025. The expiration date is 01/29.

  Finally, I reiterate my thanks.

  *******************************

• Initial Complaint

  09/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Found a Charge on my ***** Fargo Charge card for $401.25 I believe it was made by a woman whom I have dating and keep asking me for money. Her name is ***************************** as far as I know. When I called the business I discovered that they only speak Spanish and could not help me. I dont have any way of canceling the charge because I cant communicate with them. ******************* cut off communication with me because I wont give her any money.

• Initial Complaint

  03/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid in November 21 last year I paid $401.25, and I have not realized that they collected $222.85 and then after $105 and **** two times.

  Business response

  05/24/2023

  May 24, 2023
  BETTER BUSINESS BUREAU (BBB)                                                                                     **** ********** STE 4                                                                                                                           ***************, ** 33407
  CASE#:  ********                                                                                                                   Complaint filed by: *************************
  
  Better Business Bureau (BBB)   

  
  Dear Sirs,

  
  We respectfully inform BBB that case No. ********, corresponding to the claim filed by **************************** against OPEN EDUCATION LLC (hereinafter the "Company"or "Open English"), was resolved on March 27, 2023. On this date the Company sent a response to the consumer's email address,**********************, responding to his request for a refund and cancellation of the Private Lessons Package contracted with the Company on November 29,2022.
  
  In order to inform the BBB about the response sent to the Consumer, on March 27, 2023, a copy of the response sent to ****************** was sent to the BBB's email address,*************************************, with a special response sent to the BBB providing context about the complaint and the way it was handled by the Company.
  
  Attached to this document you will find the responses sent to the consumer and the BBB in March 2023.

  
  The Company expects that this response addresses all your concerns. If you have any other queries arising from the above, please do not hesitate to contact us.
  
  Sincerely,
  
  
  OPEN EDUCATION LLC

• Initial Complaint

  01/24/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On Jan 18th a charge was made to my card. I called the credit card company to dispute it. I then tried to call this company "Open English". None of the extensions work to their operator, customer service or executive team. They call it their "global headquarters". The charge is fraudulent and was set up to be recurring. No way to reach anyone to notify them. The way the phone tree is set up and the extensions not working screams of a scam.

  Business response

  02/03/2023

  February 3, 2022
  BETTER BUSINESS BUREAU (BBB)
  4411 ********** STE 4
  *************************************
  CASE#: ********
  Complaint filed by: *****************
  Better Business Bureau (BBB)
  Dear Sirs,
  In order to submit a response to the BBB Case No. ******** about the consumer complaint
  filed by ***************** against the Company OPEN EDUCATION LLC
  (called as the "Company"), through this communication the Company respectfully answers the
  complaint in which he requests to know about the charges made for the service.
  At Open English high levels of customer satisfaction are one of our main objectives. Therefore,
  we take very seriously any claim or negative feedback from our students.
  
  In the complaint filed, ************ indicates that a charge has been made to his credit card that he
  did not agree to. According to the data provided in the claim, name and email, the Company
  performed a search in its database without being able to find the student's record.
  On January 30, 2023, we contacted the telephone number that ************ registered in the claim,
  but he did not answer our call.
  Dear BBB, we request that you provide us with more information about the customer in order to
  identify it in our database. It would be helpful to obtain the following information:
  1. Email registered at the time of purchase
  2. Name of the owner of the purchase
  With this information we will be able to identify the student and resolve your claim
  If you have any queries arising from the above, please do not hesitate to contact us.
  
  Sincerely,
  
  ________________________
  OPEN EDUCATION LLC

  Customer response

  02/09/2023

   
  Complaint: 18888958
  
  I am rejecting this response because:

  There was no mention about the inability to contact anyone at their offices.  No mention of their extensions not working.  I also received no message from this business so if they did call my number they did not leave a message in an attempt for me to call them back. The only odd call I received was on 01/30/2023 from someone speaking Spanish.  I tried to let them know I spoke English but they kept talking in Spanish so I hung up.  If this was your business then please have someone call who speaks English.

  As noted before I have disputed the charge with my credit card company as I have never done business with Open English.
  
  Sincerely,
  
  *****************

  Business response

  03/03/2023

  March 03, 2023
  BETTER BUSINESS BUREAU (BBB)
  4411 ****************************************************************** 33407
  CASE#: ********
  Complaint filed by: *****************
  Better Business Bureau (BBB)
  Dear Sirs,
  In order to send a response to BBB Case No. ******** regarding the consumer complaint filed
  by ***************** against OPEN EDUCATION LLC (referred to as the "Company"), through this
  communication the Company respectfully informs you that we have conducted a search with the
  consumer's name and email address and have not been able to locate the purchase, that is why
  we have contacted the consumer and ************ has agreed to send us additional information to
  find the charges made to his credit card. To date we have not received the information and are
  waiting for more information.
  With the foregoing we confirm that the Company is aware of the claim filed by the consumer, so
  once we receive the card information from him we will proceed to verify in our system and we
  will give a final response to the consumer.
  If you have any queries arising from the above, please do not hesitate to contact us.
  Sincerely,
  ________________________
  OPEN EDUCATION LL

• Initial Complaint

  10/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The Open English platform is not the problem, the problem is their tricky and rip off system they set up for the billing structure, I paid for a full year upfront, 11 months after I received a call to RENEW for a NEW YEAR, I clearly state, I didn't have time for this service to cancel everything that I want don't a renewal what so ever, a month after on My credit card I received a charge for $32.10. I spent around 90 min over the phone trying to get my money back multiple individuals say that canceled my account, I called my credit card to open dispute, they recommend to call the company to get a confirmation of the cancelation, and guess what no one canceled the service, after 30 more minutes listing to endless scripts the service was canceled. It is incredible that there is not record of the communication when I requested, the cancelation it super convenience for this company not to keep record of it, it is seems this is a common practice for this company charge you more, and never cancel services , after reviewing multiple platforms it is a trend from them, it so sad I found to late, I want my $32.10 back. AND stop this practice of billing people this way. with hidden fees.

  Business response

  10/28/2022

  BETTER BUSINESS BUREAU (BBB)

  
  4411 ****************************************************************** 33407
  CASE#: ********

  
  Complaint filed by: *******************************
  
  Better Business Bureau (BBB)

  
  Dear Sirs,

  
  In order to submit a response to the BBB Case No. ******** regarding the Customer
  complaint filed by ******************************* against OPEN EDUCATION LLC
  (the "Company" or Open English), the Company respectfully answers the complaint of
  Automatic Renewal charge as follows:

  
  At Open English high customer satisfaction is one of our main goals. Therefore, we take
  very seriously any claim or negative feedback from our students.

  
  The customer requested the cancellation of the Service and the reimbursement of the
  charge made by the automatic renewal. The background of this case is as follows:

  
  1. On October 15, 2021, the student ******************************* bought an Open English course
  (hereinafter the Course), with a 12 months term, for a value of USD$ 385.20.
  2. When the Company entered into the commercial agreement with the customer, the
  Company sent a document called Terms and Conditions of the Contract (hereinafter
  the Contract), which contains the commercial conditions of the acquired services,
  including the following information: the identification of the parties, the date of
  commencement of the contract, duration of the course, payment form, refunds,
  termination of the contract, automatic renewal and terms of service, among others, to
  which both parties adhered to at the time the services were contracted.
  3. As soon as the Company was informed of the claim by the BBB, the Company
  proceeded to verify the customer s complaint, who requested the reimbursement of a
  fee charged during the automatic renewal period, for USD$32.10. In view of this, it was
  found that the student did not use her platform during the automatic renewal period.
  4. Considering that the student did not use the service during the automatic renewal
  period, the company has proceeded to reimburse the amount of USD$32,10
  corresponding to October 2022 (Exhibit No. 1). Finally, we also inform that the course
  is currently cancelled and that no more charges will be generated for it.

  As you are likely aware, and as with any business such as of Open Education LLC the best
  marketing and publicity is positive word of mouth from satisfied customers. Given this it is
  the Companys principal purpose to retain ************************************ as a satisfied customer and
  hope to serve her again in the future.
  The Company expects that this response addresses all your concerns. If you have any other
  queries arising from the above, please do not hesitate to contact us.
  The following are the Exhibits attached to the answer to the claim:
  - Exhibit No. 1: Refund Voucher
  - Exhibit No. 2: Formal response to ************************************
  
  Sincerely,
  
  ________________________
  Open Education LLC

• Initial Complaint

  04/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In March 18th, 2022 I contact Open Education for an English course, I made my first payment and I was transferred to another line where they told me I have to pay more for personalized education and that it was required, this happened after I made my initial payment and now they want me to make more payments, this was not in the original agreement so I called them within the first 7 days to ask for a return and all agents were very rude and I felt pressured and harassments. They were not cooperative and up to todays day I have not received my money back. Another think that happened after I made my first payment I was not inform that there were going to be monthly auto renewal payments and sine they have my banking information I told them I was never inform about a monthly payment neither I agreed to it.I believe this is false advertisement and customer harassments.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩