ComplaintsforLighting Paradise, LLC
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Complaint Details
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Initial Complaint
06/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought $1530.01 of lamps and one was in back order . We paid for all upfront.We stopped in store several times and we were rompe lamp did not come in.After over 1 year they said statue of limitations had given them the right not to replace lamp or credit us They are crooksBusiness response
07/27/2024
As per our records, your items were all dispatched in 2016.
The invoice you provided is from 2016, approximately eight years ago.
We maintain accurate records of all transactions and shipments to ensure customer satisfaction.
While we appreciate your recent interest in this matter, we must respectfully point out that addressing concerns from nearly a decade ago presents unique challenges.
Our commitment to customer satisfaction remains unwavering, but we kindly remind all customers that timely communication is crucial for the effective resolution- of any issues.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.