ComplaintsforWyndham Hotel Group

• Initial Complaint

  08/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I booked a room for this location on 7/29/24. I arrived in Miami on 8/14/24 at 11 am and immediately called the hotel for the shuttle to pick me up. A hour later the shuttle still hadnt arrived so I continued to call the hotel back throughout a hour and a half time frame and got told the same thing every time which was that the shuttle is leaving the hotel now. After waiting over an hour and a half the shuttle finally arrived around 12:40 pm. I got to the hotel to check in the guy at the desk was very rude but I brushed it off. I got to my room and started to check everything which I always do when staying in a hotel and discovered that the balcony door was stuck from both doors and wouldnt open, one of the beds had dirty linen and the bathroom wasnt clean. I went to the desk and let them know and asked if I could be moved to a different room but was denied and told they would send housekeeping up. Unfortunately I felt like my only option was to accept that because I prepaid for the room and I knew if they wouldnt switch me to a different room that they werent going to refund me so I could go to a different hotel. I went to use the microwave in the lobby and there were bugs everywhere around the microwave I told the staff at the desk and they stood there and did nothing. The pool was very nasty had all type of stuff floating in it so I only used it the first day I was there. Overall the hotel, staff and service was terrible and I will never stay there again nor prepay for a hotel again.

• Initial Complaint

  08/08/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I stayed at WYNDHAM in ************* from 07/02/24 TO 07/05/24 On the first night of my stay I discovered my door had no lock. There Was a door guard. I informed them that I was a 100% disabled veteran And I suffered from PTSD I was told none of the rooms locked. The Room was not clean. I was unable to upload the video that I recorded.I spoke with the manager who said she would address the issue with me When she arrived. She never showed up during my stay. I was informed When I checked out that she removed the resort fees. I was not satisfied With the decision. I contacted the customer service office. I was given a case number (********) o 07/08/24. On 07/14/24 I received an email offering Me points on my account. I informed them that Im not a WYNDHAM member and not interested in becoming one. I was then asked to provide a copy Of billing statement showing what was paid. After not receiving a response I Called and was offered a refund of $30 then $60. My original request was For a full refund.

• Initial Complaint

  02/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My wife and I wanted to reach out to express our joy of our union and the displeasure we experienced with some of the services. To start, we booked a room through the time share for our stay and we're initially given a king room and moved because we were traveling with our 3 children. We were suppose to have a Double queen room with a sofa bed. Once we were moved we were moved into a standard double room that had a wet smell and the sheets were always moist. We alerted the ******* and front desk and was told to keep the door closed, which we did. Due to us preparing for the wedding, we didn't have the time or resources to move again. Once we prepared for the wedding we experienced the following issues:1. Were promised a room the night of the wedding when we began contracting for the wedding and did not get it.2. We were charged an additional 80+ per day in fees after we prepaid our fees through the package a year ago.3. The *** who was also a paid guest and his plus 1 did not recieve their dinner . The staff was alerted to hold their food and they threw it out.4. Both our mothers, the bride, and several bride maids had their food thrown out when they got up to greet guest or pose for pictures.5. The main course was cold.6. *******- catering and sales manager, was hard to reach prior to the wedding and just as hard the day of. 7. There were not enough chairs for the ****** men at the reception head table- a list was provided.8. We were informed by security that guest for the wedding should have received parking passed, but none received them. The wedding party paid $15 each time they came and went to prepare for the wedding the day of.

• Initial Complaint

  01/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We are Discovery members and every trip we have taken, there has been a billing issue afterward. We are told that a credit card is needed for incidentals and or tickets used for trips taken that are to be refunded afterward if we attend their mandatory meeting. Again, we were told we would be refunded for any charges but again they did not refund the charge but applied it to my credit card. I then have to go through the trouble after each trip of having to call to dispute the charge with Wyndham. They state they are not sure why I was charged and then offer the refund. This is incompetence. I can see this happening once, but for each trip we have taken with Wyndham? Then, we are told that even though weve been to the first mandatory meeting that we are required again to attend this meeting for them to explain their new updates. Also, we were promised a studio in a resort by the beach, only to be told the following day it was no longer available, apparently because we are Discovery members. They then offer to upgrade us to a 2 bedroom in another resort in the area, not on the beach, only to find that one of the elevators in the hotel did not work and every time we went anywhere we had to wait approximately 10 minutes to go up or down. We also had ants in our room in the second bedroom and kitchen. We are very dissatisfied with Wyndham and they have lost our business as a possible future owner.

• Initial Complaint

  03/18/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I checked into this super 8 hotel at **** ************ in ******* ******* on Monday March 14, 2022. Within 25 minutes I was canceling my reservation. The first thing that was noticed was although this was a non smoking room the room had such a strong marijuana smell it made me sick within minutes. The bed sheets had human hair and some stain on the sheets. There was a used covid mask left on the dresser. The picture above the bed was hanging off the wall. Light fixtures were disgusting and hanging off the wall. The bathroom was not properly cleaned and the plumbing fixtures were not properly attached. There was missing flooring. I booked through Priceline and they are stating that the general manager will not speak on the phone in regards to my refund and has yet to respond to their email. I'm requesting a full refund as I kept my end of the agreement and that was to check in. I was not offered another room or proper cleaning and sanitizing of my current room but was immediately issued a refund for the $100 deposit that was not made known in advance and told to have a nice day. I'm also requesting that until these rooms are inspected by a third party and seen to be in the clean environment that is advertised that they not be allowed to promote their business as such.I have made multiple attempts to contact the local motel and corporate offices and have received no responses from either.

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