2 Customer Reviews
Review from Pawel N
1 star04/26/2023
I opened account in January 2023. First bank card came with expired date. Second never came had to go make personal request at the branch. In April 2023. They closed the card and issue card with sane numbers . When I called to activate , they didn't activated actual card I had received but the one I should and it was in their system. Have complained to manager of the branch in demand. I 've complained to the CEO Ryan James who has ignored all aspect of the problem. Never got call back.. branch manager Jael Aldunate. Was so arrogant at first that she has ignored the issue too. She was supposed to overnight the new card but she didn't. Didn't have tracking number. Also priority is not overnight. At the end after more than 3 weeks due to my persistence to be treated with respect I was told they are closing account. Pure joke what this bank represents. They expect you to put your money when people don't trust banks and provide you with your own money hold upReview from Elizbeth N
1 star02/23/2022
Opening for an account is rushed nothing is clarified and they don't go over fees etc. Was charge $140 do only DENY a transaction from ******, for them to take the money out of my checkings account without my approval and then close my account. There was no over draft fee because I didn't take out more than what I had, its a $30 fee just to deny. They are beyond dismissive that I honestly was just hurt by how they couldn't care less. Not to mention they never tried to refund any fees or meet halfway before terminating. They literally made $140 total to deny charges, took it upon themselves to take it out of my savings which I had the money all along then shut me off. No one seemed to have the same answer im genuinely is awe with how bad of an experience I had.
Surety Bank Response
03/10/2022
We have been in business since 1926 providing the best and most professional financial services and we are confident that all interactions with customers are with the upmost professional courtesy. We will not speak to a specific incident as it is not appropriate for a bank to do so.
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