ComplaintsforThat Phone Fix Place LLC
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Complaint Details
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Initial Complaint
09/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I purchased a new cell phone out of the box on September 22. The owner told me he would transfer my data and I could pick up my phone Thursday afternoon. The phone was not ready. So Friday he said it would be ready by the end of the day. Todays Monday I still do not have a working cell phone even though Ive sent the owner several email and text messages and phone messages. He has my $260 he has my new phone that he sold me and I cannot get an answer out of him. So I told him to keep my phone keep my money at this point Im so disgusted I want nothing to do with the owner.. I am making this complaint to alert others as to the unethical business practices from this business establishment.Initial Complaint
08/16/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On July 2, 2022 we left a 3 year old Macbook Pro laptop at this business. Over the course of the next 5 weeks we tried to ascertain the progress of the repair, which was installing a new display. The owner, **** kept telling ** the repair would be done. Finally he admitted the business could not repair the computer, and said a refund would be issued. The $ ****** refund has not been issued at the time of this complaint...45 days after our bringing the computer to "That Phone Fix Place".
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.