ComplaintsforSolar CEOS

• Initial Complaint

  04/22/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Hired Solar CEO's to the tune of almost 6K a month, and out of 12 promises in the contract maybe was one was completed. When I decided to speak to management to fix my issues and cancel my contract because of my dissatisfaction I was threatened with lawyers, even if they didn't do their promises in the contract.

  

  Business response

  05/06/2024

  Solar CEOs is currently in direct communication with **************** to resolve his allegations and dissatisfaction. In the attached PDF you can see all recent email correspondence with collaboration from both parties. In the following link is the original call recording that clearly depicts our team briefly attempting to talk through and remedy *******'s complains. However, we were cut off by *******. He refused to talk through a solution in that call and he originated the fact that he would fight us legally if we did not meet his demands to exit the contract on his terms, which differ greatly to the terms in our original contract. In the recording you will also hear our clear position, which was to try and help remedy his upsets and our desire not to fight legally. ******* again did not allow us to dialogue further and at this point, our team decided to exit the confrontational call and direct his legal threats to our legal department.

  Link to original call recording and transcript below:

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• Initial Complaint

  09/01/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We hired Solar CEOs and had a horrible experience. Please see in the ad that they created for us and for dozens of other solar companies. They flood the market with ads that make people think that our services are free. Solar is not free! Solar CEOS make false promises about what they can deliver and the management does not rectify the situation. We will be reporting this company to their business bureau and the attorney general for fraudulent deceptive sales practices. Due to the ads that Solar CEOs created for us we were reported to the *** Internet, crimes division! We gave ONE login to Solar CEOs to our CRM package, and they let several people have access without our permission and our Leads were stolen! ***************** beware! I have screenshots of the ads they created. it will not accept the uploads here.

  

  Business response

  05/17/2024

  Solar CEOs provides consulting and lead generation services for clients across the country. Or lead generation practices are reviewed by a 3rd party legal to ensure we are in compliance with all advertising rules. ******** claims that we ran deceptive ads on her behalf. We spend over $500,000 per month on ads and if we were not in compliance with advertising laws, our business would cease to exist. Despite this, we went above and beyond for ********, to resolve her complaints, even going as far as writing brand new scripts from scratch, recording new ads, getting ******** to approve these ads before running them in her ad account, and eventually turning them on. Not to mention the 1000 free solar leads we provided to her as a courtesy.
  ******** also mentions an issue with logins to her CRM. We have 3 team members with specific responsibilities on the tech side, all of them need to work together to provide the various levels of support our clients require. This was explained to ********.
  Finally, Solar CEOs has issued MULTIPLE refunds to ********************* had been in collaboration with her for months in an attempt to rectify her "concerns", and despite our refund policy, we diecide it was the best decision for our business to end the relationship with ******** and agree to disagree. In our separation agreement ******** agreed not to speak negatively or in a way that could hurt solar ceos online, in person or anywhere, and if any of those instances existed prior to the agreement, that she would remove them. This BBB complaint from ******** is in direct breach of contract with solar ceos and could call for damages in excess of $50K.
  PS. at one point during our deliberations, after ******** had expressed dissatisfaction, she came to use and requested our help to run her ads. This email will be highlighted in the attachments. 
  In the attachments you will find all written email correspondence between solar ceos that would recap our resolution calls, You will find refunds provided to her, copies of her original contract, and a copy of the separation agreement.
  
  At this point, we feel that despite our efforts to resolve ********* complaints, she is intentionally looking to cause harm to our business. We hope the evidence provided here shines light on the situation and shows our clear position, which is true for any client we service, to help grow and scale their business.
  
  Regards, 
  
  Solar CEOs team.
  
  This link shows our final separation email, your system will not allow me to attach any additional documents.
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*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩