ComplaintsforRPM Miami
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Complaint Details
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Initial Complaint
05/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to this company to apply for a rental home. They said it would be 75$ per applicant. (we are 3) We gave them the money and filled out the online paperwork. They said it would be **** days and if we did not get approved we could apply for another property for free for 30 days. As the days passed, we called daily to see if anything was needed and for status. One day the property got taken down from zillow so we called to ask. We were told not to worry it was still available. 3 days later we called again and were told our application was processing. The next day we called again and said it had been a week now (7 business days) we found out there are actually 21 applications for this property and it is whoever clears first. I think this is not right so they end up charging without first telling us so many applications were already taken and basically it is by luck. 3 days later (10 business days now) we were told still processing. The next day we each receive and email saying it was denied due to lack of history or something like that we call back and ask if we can have a cosigner even though we all have great credit. They said sorry the home was not available since a few days ago. So now its been half a month waiting for a home that was taken down and we wasted time and money. This has to be a scam. Instead of saying hey there are x number of people ahead of you lets see if it doesn't go through for them before taking everyone else money. We are college students that work hard for our money and 225$ is a lot of money for us to just throw away like that. They are taking advantage of many people.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.