2 Customer Reviews
Review from Allison S
1 star08/30/2024
This company will not respond/verify if you try to cancel a subscription. I started a "free trial" shipping only. I received my product, it was not good (I got one use of it) and tried to cancel within days of receiving it. I have sent emails, chats (screen shots), tried calling a bogus number they give and no response. (I can verify all of this). This went on for four months. Now they will not refund my money and are making me pay to return the product, which I never wanted. I hope they are stopped and no one else falls victim to this company
Bestbronze Usa Corp. Response
08/31/2024
Dear BBB and ********************,
Thank you for your feedback. We sincerely apologize for any inconvenience caused. Our records indicate that we responded to your cancellation inquiry on July 23, 2024, but did not receive the follow-up information needed to locate your order.
Regarding your refund request, our policy requires returns within 30 days of delivery. Unfortunately, for some of the orders, this period has already passed, which is why we cannot process a refund for all subscription orders. However, you can still initiate the return process for any eligible orders within the timeframe by clicking the link below:
*******************************************************
We understand your frustration and are available to clarify any details regarding our policies. Please reach out if you have any further questions or need support.
Kind regards,
Best Bronze Customer CareReview from Lanita R
1 star05/25/2024
They charged me 5 quantities of a product and sent me one. Instead of apologizing they sent me this condescending email below telling me I was too impatient.They have no phone number online to reach them and their website and instagram only had AI to interact with. Our response time is within ***** hours. The missing products were shipped to you yesterday. Please see the attached tracking number.We also noticed that you barely waited for our response before opening a chargeback with your bank. Rest assured, you will receive the products. This is your fifth order, and you know we are not a scam company.Listen , I dont care about your policy of ***** hours. I know I was charged over 200 dollars and sent something worth 50 dollars. Maybe your policy should be not to disrespect your customers and not be careless with their hard earned money.Bestbronze Usa Corp. Response
05/29/2024
Dear ******,
We sincerely apologize for the inconvenience and frustration you have experienced with your recent order. We understand how upsetting it can be when expectations are not met, and we deeply regret any distress caused by our previous communication.
First and foremost, we apologize for the error in your order. It was never our intention to send you only one product when you ordered five. We have already shipped the missing products, and you should have received a tracking number for your reference.
Regarding our response time, we strive to address all customer inquiries within ***** hours to ensure that every concern is handled promptly and efficiently. However, we understand that this timeframe may not have met your expectations in this instance, and we are truly sorry for any inconvenience this may have caused.
We also regret if our previous email came across as condescending. Our goal is always to provide helpful and respectful communication, and we apologize if we fell short of that standard. Your feedback is invaluable, and we will use it to improve our customer service practices.
To address your concerns directly:
The missing products have been shipped and are on their way to you. Please refer to the tracking number provided for updates on the delivery status.
We are committed to ensuring you receive the full value of your purchase. If there are any further issues with your order, please do not hesitate to contact us directly at ********************************, and we will make it right.
We value your business and appreciate your patience as we work to resolve this matter.
Thank you for bringing this to our attention, and we hope to restore your trust in Best Bronze.
Sincerely,
Nica
Customer Service Team
Best Bronze
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