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Complaint Details
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Initial Complaint
08/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I entered into a contract for installation (replacement) of 2 windows and 1 door with this business on 11-2-2021. At the time, I paid $4000 (50 percent) for materials, city permit and the work to be completed. The approval of the city permit to begin this work was granted on 4-14-2022. I have reached out to salesman ***************** for updates on the materials and when work will be scheduled and completed. I have had no success on receiving any firm details. ** condo is in a two story building in which 3 other units have had their work completed in June-******* ** fellow neighbors entered into contracts at the same time last November. ** permit is to expire on 10-11-2022. This delay is also causing me to stop my plans of refinancing my property. The last update from ***************** on 8-31-2022: I will have the installation manager reach out to you. And, we have to wait for the materials and city approval. I forwarded the city approval to him from April and have received no feedback from ***************** or the installation manager. This has cost me valuable time and money with the inability to refinance this summer, and my lender (***** Fargo) will now raise my mortgage by a full 2 percent on 11-1-2022. I seek resolution to have the contracted work completed as soon as possible in the month of September.
Business response
10/03/2022
********, the owner, attempted to have a conversation with our customer but he refused to speak with him. All he wants is for us to get his project completed. We can assure him that we are are getting him scheduled for his installation as soon as his order arrives. Unfortunately we are at the mercy of our suppliers and they themselves are having their own supply issues. We have received 2 of the 3 items of his order. As soon as we receive the final item, we will coordinate an installation team.
Regards,
Customer response
10/03/2022
Complaint: 17806844
I am rejecting this response because:it has been 11 months since I went into contract for this installation.
If the items were ordered in a timely fashion, the job would be completed months ago. The salesman chose to delay the work and put other jobs in the building ahead of mine. When asking for updates, I was told the city was holding it up. The permit was approved in April. And, It does not take a year to receive 2 windows and a door.
I will continue to reject any response until the work is completed.
Sincerely,
***********************
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.