ComplaintsforJim's Floor Depot Inc
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Complaint Details
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Initial Complaint
01/02/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Jim's Floor Depot I would never buy another LVP floor from Jims Floor Depot in Dundee Florida. We bought Living room/Family room three years ago and paid $4037.91. The whole floor is rippling up. The floor had a LIFE TIME Warranty. We called him. He said I'll get back with you in about six weeks. Well it was eight weeks and we called back. He said the company that made the floor went out of business and he only gives a one year warranty so no coverage! Wow just wow!Business response
01/31/2022
Business Response /* (1000, 5, 2022/01/10) */ The ***** purchase the floor in September 2018 and had no issues until November of 2021 when i got a call because they said their floor was Rippling, I went out on November 5th 2021 and took pictures and said that the mill should be in contact with them to set up a flooring inspector to determine the cause to the floor in question after 3 years. On January 6th 2022 a flooring inspector went out took pictures and is putting a report together to give to the mill to determine the cause of the flooring question. The mill typically takes four to six weeks to respond as soon as they do we will let the******* know what the mill found out. Thank You Better Business Bureau for bringing this to our attention we strive to make sure every customer satisfies and that they are well taken care of and this situation will be no different.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.