10 Customer Reviews
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Review from Charles B
2 stars02/02/2024
I placed 2 orders in Dec and Jan for Navels and Honeybells. BOTH were not sweet and the Navels were not juicy. I complained and they sent replacement order for navels which were good. I complained in writing twice about the Honeybells and received NO reply.
Dundee Groves Response
02/05/2024
I am sorry that the Honeybells that you received were not sweet. Unfortunately, sometimes rain before harvesting dilutes the sugar content. Regardless, we want you to be happy with your purchase. I did not find the two written responses that you sent letting us know about your dissatisfaction with the honeybells. If you ever do not receive a response after contacting us with an issue, please call us and ask for a supervisor to assist *************). We value you as our customer and want you to be satisfied with our products and service. We will be sending you a replacement order for the honeybells.Review from Phyllis R
2 stars01/30/2024
I have been loyal customer but this year not to happy.Ordered honey bells as I do yearly.I sent to my daughter and had to call to have replacement sent.Honey bells were brownish yellow and looked old.The replacement order was even worse.Many were brown and split open.I have since got a full refund.Maybe just a bad year for crop.Dundee Groves Response
01/31/2024
Unfortunately, this year's crop started off with less-than-ideal characteristics. The overall color was more yellow than orange, but the internal flavor was great. I am sorry that you had a terrible experience with the honeybells that you purchased. We grow and source honeybells from many areas. The ones that we are now picking are much prettier on the outside than the early ones and taste very good. I will send you and your daughter a box so that you can see that we want you to happy with your purchase and will try to always make it right if this perishable item does not arrive in optimum condition. Thank you for being a loyal customer to ********************** for many years.Review from Diane B
5 stars01/23/2024
Ive been buying oranges from Dundee for years and love them.They always send beautiful fruit and if its not, they replace it.My friends and family are so excited when they receive their fruit!Thanks for great customer service.Dundee Groves Response
01/24/2024
Thank you very much for your kind words regarding our fruit, service, and enjoyment of your friends and family upon receiving the fruit. The goal of having happy customers is why we try so hard to provide great products for you and the people that you send gifts. Thank you for being a loyal customer that has supported us for many years. We appreciate the time that you invested to tell us how we are doing. I will pass on your message to the many people that make what we do possible.Review from neil r
1 star01/20/2024
my order arrived on the 19 of jan. as ordered no problem i ate two oranges out of my order i was not happy at all instead of being sweet as you company stated they were very bitter not happy at all.i can not eat any more have to throw away the balance tested a third orange same problem they were to be honey bell not what was shipped i ordered from you before this is one big s**** up not happy at allDundee Groves Response
01/22/2024
I am sorry that the fruit that you received on your order was not sweet. We have sent you a replacement order. Please let us know if you are happy with what you receive. If you are not satisfied with the fruit, we will be happy to do a refund. We want you to be satisfied with your purchase.Review from Constance C
1 star01/18/2024
We recently ordered the ************* Plan and a Grand Slam Basket. While the basket was great, we have received only two months of the sweeties plan (navel sweeties and honeybell sweeties) and have received sour navel sweeties with thick skins that taste like juice oranges and a container of rotten, squishy honeybell sweeties. One of the honeybells had fungus growing on it. I am incredibly disappointed with my experience and think that the quality control is non-existent at this company. I would have been better off shopping at any chain grocery store for what I received.Dundee Groves Response
01/19/2024
I am happy to hear that the Grand Slam Basket that you ordered was great. I am disappointed that the Navel and ********* Sweeties that you received were not good. We stand behind our products and we want you to be happy with the fruit that you receive. I do not see that you contacted us to let us know about your dissatisfaction. I am sending you replacements for the fruit that you previously ordered that was not good. Please contact us to let us know if your ever encounter an issue that you are not 100% satisfied with. We will do everything possible to make it right.Review from Karen M
2 stars02/01/2023
Ordered 2 valentine (honeybells) specials and added 2 (16 oz) jars of orange marmalade to each order. The 16 oz jars are pictured in the product ad. Then it was a bait and switch. Each order contained 2 tiny jars that were only 3 ounces each. Not what was advertised. Very disappointing.Dundee Groves Response
02/06/2023
We are very sorry for the mistake with the size of the marmalades. The photo on our website was the wrong size marmalade. We apologize for our mistake and will be sending you the size marmalades that you thought you were ordering.Review from Chuck E
1 star01/19/2023
I ordered citrus on January 4 to be sent to Pennsylvania for my mother’s 90th birthday. As of today January 19 after making two calls they tell me the order had to be pushed back after the first call and I requested a supervisor to return my call they never did call me back. I will never order from them again, and I would hope this would at least deter anyone else from trusting a company of the sizeDundee Groves Response
01/23/2023
We are sorry that we did not handle this order in the way that we should have. We had a delay in harvesting and should have conveyed that message in order to give the customer the opportunity to ship another item to make the birthday deadline. A credit was given back to the customer.Review from Carol E
1 star12/13/2022
I ordered 3 shipments for my parents (December, January, February) they shipped two December shipments instead of the February one. I have called three times and been on hold for 45 minutes each time and finally hung up - so i have no way to remedy my situation. Furthermore one of the shipments had rotten oranges. Product is not good and the customer service doesnt exist.Dundee Groves Response
01/23/2023
We made a mistake on the delivery date for the customer's first shipment when entering the order. The customer received the order in December. We reentered the order to ship in February at no charge. When the customer called to report this in December, we had long call wait times, which caused frustration. We are working on solutions to provide faster service and shorten wait times on the phone.Review from Ronald R
1 star01/14/2022
Ordered a single tray of honeybells and pink grapefruit. Honeybells were bruised and beginning to rot while the grapefruit were smaller than a baseball don't waste your moneyDundee Groves Response
01/17/2022
I apologize if we missed an earlier notification from you, as we do have a 100% quality guarantee and are happy to send a replacement order whenever we are notified. I have put in the replacement order with a requested arrival the week of January 23rd.
Dundee Groves Customer ServiceCustomer Response
01/22/2022
Well, I have to say I'm impressed.
First and foremost BBB works! I was able to provide my report to you, You passed it to the right folks at the merchant and low and behold I received replacement product today! Good Replacement Products. The honey bells were perfect and I'm looking forward to having one of the grapefruits in the AM...
Secondarily, Dundee Groves stand behind their word and their guarantee. I received a high quality tray of fruit today that I know we will be enjoying in the days to come. Thank you very much for instilling my faith in online transactions.Review from Elaine J
2 stars12/22/2021
Made 9 orders of sugar belles and 4 of the orders arrived squashed, moldy, and nasty tasting. Will never order from them again. I gave 2 stars because they offered to replace them for one of the orders but they couldn't do the same for 3 of them. Had to replace with navel oranges. Terrible gift to give!Dundee Groves Response
01/05/2022
We have only 2 orders placed under the name Elaine ******* with the above email address. I have tried to call to discuss this situation with her. There was a replacement sent out of tangerines, as Sugar Belles are no longer available and our website and catalog state we have the right to substitute. We do have a 100% quality guarantee and are happy to help as long as we are contacted.
Dundee Groves Customer Service
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