1 Customer Reviews
Review from Victoria D.
1 star09/01/2024
This Company practices unethical business practices. They do not know what a "load calculation" is or how to perform it. They sold me a unit that was too big for the square footage of my home. It was improperly installed, and they could not figure out how to fix the problems. The unit was literally dripping water on the floor of my attic. They were out here FIVE times with THREE different techs and were scratching their heads. I had to consult another company to determine the problems. The installation was not only improperly done but also posed fire hazards; there was ducting lying on top of the furnace exhaust vent. It was finally determined that the brand-new unit had to be removed because it was too big and had to be replaced with the proper size unit. I had to pay another company to remove and reinstall it because I did not trust Rapid Response to do it. The owner of the company then threatened to sue me and the other company.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.