ComplaintsforWeather Control Air Conditioning, Inc.
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Complaint Details
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Initial Complaint
05/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On10/22 I had Weather Control of ****************** install a new air conditioning system. 2/23 I turned on the heat no heat I called Weather Control they sent a tech the next day he said it was common this is *******. On 4/23 I turned on the air conditioning not working, called Weather Control again sent a tech next day cleaned the unit flushed the the drain out it started working. 5/23 unit quit working same thing , June threw September same problem. Weather Control sent out a job ******* and tech and told me that I should not have any problems. 10/23 my warranty check up all was well unit cleaned drain line flushed. Tech told me I should do this myself every month or you can call us @$200 a service call. 3/24 air conditioning unit not working . I need help getting a solution to my problem . Please this is ridiculousBusiness response
06/21/2024
Ever since AC manufacturers switched from copper aluminum coils to all aluminum coils there has been an increase in white slime in air handler drain pans and drain lines. To help with this we propose to install a UV light in the drain pan and to install a drain guard product on the drain lines. These two things, UV light and drain guard product, we would install at no cost to the customer. Both of these products along with routine maintenance every 6 months should help with any drain issues.
Sincerely, ***************************** (Owner/GM)
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.