ComplaintsforAffinity Building Group, LLC

• Initial Complaint

  07/18/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On December 9, 2022 I signed and agreement to replace my roof damaged by ***************. On December 18, 2022 I received a bill for $1,233 which I paid. With this bill was an accompanying E-mail which stated "We are excited to get your project moving and once your deductible is paid we will get you on our production schedule for the next spot available". I was originally told by their representative ************** that they were scheduling for late February or early March. On February 22, 2023 I attempted to contact Affinity Building Groups office to find out when my job was scheduled. No one returned my calls so I contacted ************** who told me they were waiting on the ****************** I told him I had already received the ***************** payout and would be paying for the job myself. He sent me a different contract to sign which I signed and was told by ************* on Feb. 23rd that it would be 3 to 4 weeks. I was told on numerous occasions that the project manager was who I should call to get the job scheduled. After leaving numerous messages with their office ************** texted me on April 23rd that a tentative start date is May 29th. This never happened so I continued to leave messages at the Affinity office with no response. On June 27th I mailed a certified letter to Affinity Building Group asking to terminate our contract and be refunded my deposit of $1,233. **** attempted delivery on July 5th unsuccessfully and left a message for them to pick it up at the post office by July 21st. As of today no one has pick up this letter. To prevent further damage to my house I have contracted with a different roofing company to perform this project. I have supporting documents but will have to send them another way as my internet is to slow today.

  

  Business response

  08/11/2023

  We apologize for the challenges that you have experienced since the hurricane. No doubt it has been a difficult experience for many people. Our delays unfortunately have revolved around the various challenges of supplies and labor and production timelines with all of the need in our area. But we understand that you have contracted with another roofing company and yes we will return your $1,233 to you. We have not received your letter at the post office because we have moved offices on July 1st. We remain in *************** close to our previous offices. We will retrieve the letter and promptly schedule you for a check to be sent to you. Please allow one to three weeks for delivery. I'm glad you have secured roofing that will protect your home. And again we apologize for the inconveniences this may have caused you.

  Customer response

  08/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if Affinity refunds my deposit in the amount of $1,233 within the three week time period as promised.
  
  Sincerely,
   
  ***************************

• Initial Complaint

  06/19/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Affinity could have had a five star rating, now they are a one. Affinity Building Group did a re-roof of my house. They immediatly re-billed the exact job for almost $15,000.00 more. In *******, a homeowner can pay twice if their contractor fails to pay for the materials used. To prevent this, it is common to have a waiver and release from the supplier to the homeowner. I asked for proof that Affinity had paid for my supplies. Affinity refused. I drove over to the supplier of materials, but they could not sign because they had not been paid.I have since seen reviews indicating that Affinity has complaints of sub-contractors not being paid and bouncing checks, extortion, and abandonment Had I read just one of those reviews. I would not hired Affinity.Affinity violated their own contract in billing thousands above the Statement of Loss of my insurance company and billing me personally for those thousands, far in excess of my deductable. This information will be forwarded to ***************************** I do not know if Affinity will be looked upon with favor or credibility in future insurance claims.Apparently, Affinity did, finally, pay for my roofing material and, on May 3, I drove over to the supplier again and was given that signed waiver and release by the supplier. That same day, my bank sent a check directly to Affinity to pay the balance due. Chase Bank sent that payment to the same address as they had sent payments before.Despite confirmation from my bank, Affinity insists they never received the check, and promptly put a Lien on my property.Affinity has admitted that they overcharged me with that second billing, yet they knowingly and deliberately put a Lien on my home. As a woman, well into her 70's, trying to navigate hurricane repairs on her own, I consider the treatment, received from Affinity to be abuse.Even with a Satisfaction of **** filed, I feel greatly defamed and that my property record will be forever clouded.

  

  Business response

  07/17/2023

  *************, thank you for your potentially 5-star review on our construction process and roof. We work to produce a quality product and with your free upgrade to peel and stick underlayment, which is a secondary water barrier, as well as an unprecedented five-year workmanship warranty, we will be standing by your roof over the next year's regardless of our challenges on the paperwork regarding your insurance company and financing. Many homeowners have experienced statements of loss and offer letters from their insurer that simply couldn't cover the construction costs. This was your case and it required a supplement, which was the product of your financial numbers changing. In addition there wer additional items needed replacement on your statement of loss including your solar panels.. Our troubles with collection were concerning to us as well when conversations with our financial controller stated she received comments that led us to believe you would be delaying your payment out of frustration. When your check did not come and you said that it was in the mail but still didn't come it increased our concern. Your check did finally arrive in the mail on June 19th which we have recorded and is available, and immediately sent it back to the insurance company since you had rectified the situation with another payment. Our bills and payments to suppliers are on schedules and your sit-ins at our office and our supplier led to Great concern as we were unable to negotiate any timeline with you other than your immediate demand for paperwork which caused significant frustration at our supplier and at our company. You simply would not leave those offices until you were given the documents you were there to demand. If there are discrepancies in final amounts due we will rectify any amounts due. We deny any accusations of extortion and consider it libel. We respectfully request this erroneous post to be removed. The financials have been corrected and your lien has been removed. Thank you for allowing us to be your construction company and we will be there for you in the event you have concerns in the future.
  *****

  Customer response

  07/21/2023

   
  Complaint: 20202752
  
  I am rejecting this response because:

  ****************, I have read your response. Bottom line, I trusted Affinity and allowed you access to all claim information from my insurer. As a woman well into her 70's and on a fixed income, I felt bullied. You demanded payment even before my insurance company paid out the depreciation. I took monies from my savings to pay you. Apparently it was not fast enough and you placed a Lien on my home. 
            After I paid and your  invoice was analyzed, it was evident that Affinity had billed thousands of dollars for work you did not do.  This has been confirmed by State Farm's statement of loss, a respected insurance adjuster and your own people. You knew that long before you submitted your response. 
            You say that If there are discrepancies in final amounts due that you will rectify it. There is no "IF", You over billed.
            Now, when exactly are you going to step up to the plate and send to me the amount you overbilled?
            As to the *** you filed on my home, unless you can remove all existence  of both the Lien and Satisfaction,  it shall always remain a dark cloud on my name
  
  ********************************************

  

  Business response

  08/25/2023

  *************, 

  Thank you for your response. We have removed the lien and in response to your request to address your credit report we will send Equifax a letter in relation to any line item that this may address on your credit rating describing your complete payments and their satisfaction.

  According to the initial terms of your claim and our contract we were your contractor for managing your solar panels and your gutters. It's my understanding that during the course of the job you hired different companies to do that work after paying us the funds that were meant to be used by us to do that work you had completed by a different contractor. That left your funds from your insurance company, since they had been paid as a part of the claim processing, in our hands and would have been used for the work to the other companies but you dealt with them privately. Below is the breakdown of the values of those particular tasks that we would have completed. We understand that those jobs are in fact finished and you have managed their completion personally. As a result we will refund you the value below as we were not the company that did the work. We apologize for the challenges. 

  Your adjuster *********************** of ************* states that since you had other contractors do some of the work we would owe you a  Total of $10,003.88 for the work you had other do. 

  Respectfully

  **********************;

  Customer response

  09/03/2023

   
  Complaint: 20202752
  
  I am rejecting this response because:

  I have received no monies back from Affinity Building Group nor any of Affinity's owners
  
  ********************************************

  

  Business response

  10/04/2023

  In response to our last post we have submitted this letter to the credit reporting agencies on ***************** bahalf. 

  It States on letterhead; 

  To Whom it may concern, 
  
  
  Affinity Building Group LLC submits this letter acknowledging that it erroneously submitted a contractors statutory mechanic's lien onto the property at ******************** **********, ** 34291 owned by *********************. We have since retracted the lien as all payments to Affinity Building Group LLC in response to construction at her residence had been paid in full in accordance with the terms of our contract and are in good standing. 
  Respectfully, 
  **********************; 

  We have recently reached out ot he to talk about the repayment to her and would like to work out our repayment with our new financial controller since the former employee ************* had dealt with and erroneously requested the funds for the additional work is no longer employed with Affinity. 

  *****

   

   

• Initial Complaint

  10/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We signed a contract for our home with Affinity Building Group over 2 years ago. We still have no home to live in and no light at the end of the tunnel for when things should be completed. We were originally told by *********************** (owner and general contractor) that our home would be done in December 2021. We have rotated between supervisors 6-7 times now. The work being preformed is almost always unsupervised + takes weeks/months to get people to show **. ** fact most work to this date is still not completed due to not having supplies readily available for subs/vendors OR subs/vendors not returning due to other disputes with the company not regarding our job. Many subs come to our site complaining of "not being paid" or that their "checks have bounced" multiple times. Owners have failed to communicate with us regarding our concerns and have failed to rectify the situation after being given MONTHS of opportunity. We are desperate for help, this situation is a nightmare. It is my belief that this company should not be in business at all. They are far beyond the contracted date of completion, and do not seem to care that the clients are suffering because of their negligence. We feel as though we have attempted every route to get our project completed but because of their actions, and how unprofessional the owners have been, we don't see this situation resolving without a 3rd party's involvement.

  

  Business response

  12/20/2022

  Client has continually breached contract by showing up to the home without an appointment.  ***** times bringing a small child to to jobsite. ***** times harassing our subcontractors and demanding additional work to be performed.  This abusive behavior towards subcontractors and staff has created turmoil and loss of time and productivity. 

   

  This behavior still persist.  Even in that, the house is near completion.

  Customer response

  12/22/2022

   
  Complaint: 18319143
  
  I am rejecting this response because:

  The response provided is false and defamatory. ***** himself has had his children at my jobsite multiple times. ***** (the owner) is using me as his excuse because he never takes responsibility for his own actions. There are plenty of subs who have complained about not being paid on time or at all. Subs have complained about not having proper materials readily available, they've even had to leave my site to go to another to take materials to work on my home. The delays have NOTHING to do with me. This is poor management from Affinity and has been from the beginning. The house has been "near completion" for over half a year. We are still not truly near completion because the work being performed is unacceptable and the company is not following our agreements. There is plenty of evidence to show this. There are many damages, things not installed correctly, things being installed that we did not agree too, after paying to upgrade items they failed to provide. I could go on and on- Unfortunately because Affinity has yet to provide a solution and continues to cause damage, and install things that were not agreed upon. I've been left with no choice but to pursue legal action. I've done everything I could to try and work this out with them instead of against them, as you can see in his response, that's just not possible.

  
  Sincerely,
  
  Jaiden Hand

  

  Business response

  12/22/2022

  The house is near completion.  You are correct in this manner.  This does not justify you scheduling **************** or the water treatment company per our contract.

   

  If I were to bring my children to your home, which I have not, that would not be any of your concern.  Our contract does not say anything about my actions...yet you continue to disobey your orders.  Talking to my subcontractors...telling them to do additional work...even being on the jobsite while they are trying to work...this is not in line with our agreement.  Moreover, is in complete violation of our agreement.
  

   

  The contract is clear and you have clearly disobeyed and ignored the terms.  If you have brought about a legal team, then I advise you to tell them to contact me directly.

   

  Assuming you have done so, we are done speaking.  Good luck and God Speed.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩