ComplaintsforVend-Co

• Initial Complaint

  09/17/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Letter to VendCo Beware! I reached out to VendCo on multiple times after the payment ($25,000) was completed through their third party, ( Sweet Pay) and it has been difficult to get in touch with anyone on the delivery of the vending machines. Ive emailed and called a plethora of times and no one has responded back. It has now been 3 MONTHS and no word from anyone. How is this not a void in contract?! *** requested a refund due to them not holding up their part of the contract and have heard nothing. I just want this situation resolved so we can both move on from this matter.

  

  Business response

  09/25/2024

  To Whom it May Concern:

  The statements of Mr. Abiodun are 100% untrue and is a fraudulent statement. 

  You will find attached to my response:

  1.  Exhibit 5.  The signed ODT agreement to purchase signed by Mr. Abiodun.

  2.  The 3 bills of lading provided by the carrier for the 3 machines all with Mr. Abiodun's signatures indicating he has received the machines.

  3.  Exhibit 4.  A photograph of Mr. Abiodun (center) and Vend-Co CEO Daniel Bezerra (left) together in front of one of his machines that Daniel actually flew to Houston & help him set up.  You will notice they are holding up 3 fingers, indicating 3 machines.

  Mr. Abiodun has been verbally abusive to employees on several occasions and has said many untruths, trying to get free services and locations from us at no charge.  Our business is complete with Mr. Abiodun is complete and we wish him the best of success.

• Initial Complaint

  04/10/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This company fraudulently submitted a finance agreement to a company called **********, LLC in my name. I have never personally had contact with anyone from this company nor did I ever receive any vending machines from this company. I now received a notice in the mail from the law firm that the **********, LLC company hired to collect the $14,670.09 debt for the vending machines the company paid to finance. So this ********** company paid $14k in my name to this vending machine company and I had 0 involvement or knowledge of these deals. I have never in my life received vending machines. This is a fraudulent company that is stealing the identity of elderly people to receive financial payment for their products that they apparently don't deliver on. This company needs to redund the 14k to the **********, LLC people so that this matter can be resolved.

  

  Business response

  04/11/2023

  We are very sorry to hear about this incident with ********************** and we are taking this matter very seriously.  To be clear, we do not submit applications to **********... A third party must submit the application, the applicant is approved or denied and if approved, we simply ship the product.  The daughter of ********************** has purchased products from us in the past, but that is the only information I have at this point. I just received this notice a few minutes ago, but I wanted to assure ********************** that we are actively investigating this and will have an additional response to his concerns as soon as possible.

• Initial Complaint

  04/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I hired and paid Vend-co $750 in January of 2023 to find a high-quality location to place vending machines. I was told that the money was non-refundable, but they would continue to work with us until we placed our location in a high-quality place. From the beginning, we've had numerous problems with the "locations" they've found us. The first was an apartment building. If Vend-co had done their due diligence and asked the right questions, they would have known this person I had a meeting with was not a point of contact, instead I gave them my money because they sold me on this being a good location - total dead-end there. The second location, the guy wasn't actually interested in vending machines at all, and in terms of "high quality" location, it was a yet unopened barbershop that was located in some obscure strip mall without a storefront window. Second fail. After sending us to a third location with a barbershop, the owner has turned extremely uncooperative and reneging on the deal we initially made. Vend-co refuses to help anymore. Third fail. This is a terrible business model and I advise anyone going into the vending machine to steer clear of Vend-co for location services or anything else. Given all the complaints they have, I'm not sure why they are BBB accredited.

  

  Business response

  04/12/2023

  To summarize our response:  We will continue to work with **************** in helping her secure a quality vending location. I have personally tried to contact her but I was connected to voicemail and have not had a response from her.
  
  The explanation:
   If Vend-co had done their due diligence and asked the right questions, they would have known this person I had a meeting with was not a point of contact.  - We go through a diligent 5 step process when securing a location for our vending machine clients. 1. We only speak with property managers, store managers or owners, no one else. 2. Our professional locators give a verbal presentation of our services and the manager or owner has to have a sincere interest in placing a machine at their location.  Once they agree, they give us their business information such as number of units, employees etc. all found on the Locator File, along with a specific appointment day and time when they would like to meet with the machine representative.  3. Once that is done, the Vendco locator passes the file on to me and I personally listen to the phone call again (all calls are recorded) to confirm the managers intention and information. Once I approve the location, the Vendco locator sends the location an email (which the manager gives the locator when making the appointment) with our contact information should they wish to contact us for any reason prior to the appointment. 4. At some point prior to the appointment, we allocate the lead to one of our clients (in this case ****************). 5.  We call the location a few days before the appointment to confirm if they are ready for the appointment, cancel or reschedule.  In this case the location manager was ready for the appointment.  Unfortunately the property manager told our team that she was the decision maker, however when **************** arrived for her appointment, the property manager told **************** that she needed corporate approval.  We are not sure if the property manager was using this as an excuse not to work with ****************, or in fact she actually did need further approval.  **************** did not wish to give the manager time to follow up or give them a chance to have her machine approved, she just immediately returned to us and asked for another location.  We complied.
  The second location, the guy wasn't actually interested in vending machines at all, and in terms of "high quality" location, it was a yet unopened barbershop.  -  Actually when we spoke with the owner, he was very interested in having a machine placed at his new location.  He set an appointment and gave us his personal information. He was an established ****** in the area and was opening a brand new shop.  However when **************** arrived & spoke with the owner, his enthusiasm cooled.  As his shop was not yet open and ready for business, we elected to give **************** a third location.
  After sending us to a third location with a barbershop, the owner has turned extremely uncooperative and reneging on the deal we initially made. This was an owner of 4 shops and ideally wanted combo machines in 2 of his locations (**************** would have received the second location free of charge).  We spoke with the business owner after **************** informed us that her third location fell through.  The business owner said he still wanted machines but what **************** offered him was a combo machine in one location and two old, separate drink and soda machines.   He said they were ugly and took up entirely too much space in his shop. After the second exchange between the owner and ****************, the idea of working together again cooled . While he was still interested in having combo vending machines placed at his locations, he was now no longer interested in working with ***************************   If **************** could have offered him a second quality combo machine, she would have had two great locations for the price of one, but again, **************** left empty handed.
  
  In conclusion: All three of these locations could have been successful if **************** could have offered some patience and flexibility with these locations and their owner / managers.  We have fulfilled our contractual obligation with ****************, however we still would like her to be successful with her vending business and we are willing to work with her if she so desires in landing a location for her machines and would be so kind to amend her previous accusations about our company. Thank you.
  

  Customer response

  04/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have called the business representative back and now await a return phonecall. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  12/08/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  June 7, 2022. I purchased 2 vending machine locations from Vendco Vending **** for $1,138.50. The location's manager told me at meeting that there was no space for the vending machine to be placed. The manager told Vendco that, but Vendco still scheduled the appointment and sold it to me any way even though they knew it wouldn't work out. The second location was not interested in having vending machine placement either. Vendco sent me to another location which is a car wash. Vendco's rep called me 2 times for rescheduling the appointment per location's manager's request. We went to the location but the manager told us that the appointment was the week before. I immediately left a voicemail for their rep. *** said she would get back to me but never did. I repeatedly called her but never be able to get a hold of her.I also purchased another location from Vendco for a hotel placement in ********, **. They didn't want vending machine placement either.My credit card company, citi bank, kept giving me the credit back and forth during the investigation of my claim. However, they couldn't get their money back so they charged me for the charges.I also had several people I know had the same experience with vendco. I just want my money back.That's bad business practice to sell locations that they do not for sure what vending machine placement. They even ignored the warning that the location doesn't want vending machine but still sold the locations

  

  Business response

  12/12/2022

  To summarize our response:  We have fulfilled our contractual obligation with ********. This was evidenced by two credit card disputes that she filed with her credit card company.  After review of her complaint by her credit card company, they determined that we had fulfilled our obligation to ******** and she was not entitled to a refund in either case.  That being said, it is our desire to have successful and long-term clients and we are willing to continue to go above and beyond our written obligation and continue to work with ******** until she is successful in placing her vending machines in quality locations as long as she finds this resolution as acceptable.. She may reach out to me directly at ************.  Sincerely ***

  
  Detailed responses to Ms. *** statements: The location's manager told me at meeting that there was no space for the vending machine to be placed. The manager told Vendco that, but Vendco still scheduled the appointment and sold it to me any way even though they knew it wouldn't work out. - We go through a diligent 5 step process when securing a location for our vending machine clients. 1. We only speak with property managers, store managers or owners, no one else. 2.Our professional locators give a verbal presentation of our services and the manager or owner has to have a sincere interest in placing a machine at their location.  Once they agree, they give us their business information (found on the locator file) (See exhibit A and B) such as number of units, employees etc. along with a specific appointment day and time when they would like to meet with the machine representative.  3. Once that is done, the Vendco locator passes the file on to me and I personally listen) to the phone call again (all calls are recorded) to confirm the managers intention and information. Once I approve the location, the Vendco locator sends the location an email (which the manager gives the locator when making the appointment) with our contact information should they wish to contact us for any reason prior to the appointment. 4. At some point prior to the appointment, we allocate the lead to one of our clients (in this case **************). 5. We call the location a few days before the appointment to confirm if they are ready for the appointment, cancel or reschedule.  In this case the location manager was ready for the appointment.
  
  The second location was not interested in having vending machine placement either. See above response.  Despite our qualifying efforts, there are times when a location chooses not to work with one of our clients, for either their professional presentation or personal reasons. This is why we offer a backup location to our clients. 
  
  I also purchased another location from Vendco for a hotel placement in ********, **. They didn't want vending machine placement either. See above responses.
  
  My credit card company, citi bank, kept giving me the credit back and forth during the investigation of my claim. However,they couldn't get their money back so they charged me for the charges. As I believe we are all aware, credit card companies have the ability to reverse charges with a business if there is just cause. In the disputes of ********, they did not feel there was just cause.
  
  To summarize, we have fulfilled our obligation with ********, however we would like to help ******** be successful in her vending business and we are willing to go above and beyond our responsibilities and continue to help her find locations for her vending machines if she is willing to close this complaint as resolved.

  Customer response

  12/23/2022

   
  Complaint: 18542288
  
  I am rejecting this response because:

  I called but no one answered the phone. I emailed and no one responded to my email. How did Vendco provide the services as I paid for when I went to the locations and they refused to have vending machines placement or they already had vending machines. Their service is fraudulent.
  
  Sincerely,
  
  *************

  

  Business response

  12/27/2022

  As we have stated, We record all phone calls and have records for the past 60 days.  We also have a client file which shows all email and document correspondence.  Despite my offer to work with her directly, you will see in EXHIBIT A, ******** did not email anyone in our company, nor did she call anyone in our company since filing this dispute.  There are no records of any email and the last 2 calls (one from her and one from us) were November 4th, 2022.

• Initial Complaint

  11/09/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On 6/29/22 Ive gave vend-co a $1000 to find two vending machine locations every location Ive visited was not legit when I visit they either didnt want anything to do with the vending machine service and stated they told vend ** that or the person I was told by vend-co to talk to at the different locations that makes the decisions on the vending machine was not available or not there to talk to.this been an on going experience Ive been dealing with for 6 months and they wont refund me my money back and I feel like Im being scammed. When I call vend ** no one gets back with me or actually try to resolve the problem

  

  Business response

  11/10/2022

  In Summary:  We are happy to continue to work with ************** until she secures her vending locations as long as she removes her complaint from the BBB and agrees to file no further disputes.  We believe we have gone above and beyond our contractual obligations with ************** as shown by evidence attached.

  
  The explanation: ************** purchased two Vending machine location appointments from us on or about 07/01/22 (see EXHIBIT A).  Per line 3 of EXHIBIT A, it states Buyer understands that no more than (2) locations will be provided per ******** Services paid.  So contractually, we were obligated to send ************** a maximum of 4 locations.  To date we have given her 12. See EXHIBITS B-N.

  
  We go through a diligent 5 step process when securing a location for our vending machine clients. 1. We only speak with property managers, store managers or owners, no one else. 2.Our ********************* give a verbal presentation of our services and the manager or owner has to have a sincere interest in placing a machine at their location.  Once they agree, they give us their business information (found on the locator file) (See exhibits B-N) such as number of units, employees etc. along with a specific appointment day and time when they would like to meet with the machine representative.  3. Once that is done, the Vendco locator passes the file on to me and I personally listen to the phone call again (all calls are recorded) to confirm the managers intention and information. Once I approve the location, the Vendco locator sends the location an email (which the manager gives the locator when making the appointment) with our contact information should they wish to contact us for any reason prior to the appointment. 4. At some point prior to the appointment, we allocate the lead to one of our clients (in this case **************). 5. We call the location a few days before the appointment to confirm if they are ready for the appointment, cancel or reschedule.  It is rare when a location does not take place due to our protocol, however it is the reason we offer the second (backup)location explained in EXHIBIT A if the primary location does not work out.  To date we have given ************** 12 locations.

  
  On 11/10/22 one of our representatives called the Tredroc Tire ******** (EXHIBIT M) to hear the owners response regarding the meeting between ************** and the location.  According to the owner, he said they met with ************** (he did not attend the meeting personally) and they were going to call her Monday to proceed with installing her machine in their location.  As a vending professional, I am not sure why ************** did not follow up with this location herself after her initial appointment.To hear this call see EXHIBIT O.
  To respond to her claim about Vendco not communicating with her, I personally revied our dialer (we record all calls).  In the past 60 days she has called us 9 times and we have called her 10 times. (Records provided upon request).

  
  Again, we are happy to go above and beyond our contractual obligations to assist ************** with her vending business as long as she is willing to do the same in a cooperative manner.  We are committed to providing quality locations and excellent customer service to our clients.  I have reached out to her personally, but she was unavailable, so I left a message on her answering machine and will follow up with an email as well.
  Please contact me if you have any questions or comments.

  
  Best,
  *****************

  Customer response

  11/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  10/31/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a vending machine from Mr.Bezerra on 3/24/2022 and with the vending machine it was suppose to include a location and the vending machine but the locations that Mr.Bezerra sent me did not accept vending machines whats so ever. Mr.Bezerra did not want to help me find another location so I asked for a refund which he did not want to give me my $5,000 back. So now at this point I just need him to send me my vending machine because he has my $5,000 and the vending machine also and I have proof that he has the money. The money came out of my account. I have been trying to contact Mr.********************** from his ************ number which is the number he has listed on his website. I have not gotten any response from Mr.********************** and I need my merchandise if he is going to keep my money.

  

  Business response

  11/04/2022

  To summarize our response; We will ship ************** vending machine (for a second time) to her provided address of **** **************.  ******, ** 30260 within 3 business days after:
  She pays $1,027 for shipping she incurred when she refused to accept the machine when it was on her doorstep.  The machine was returned to our warehouse and we were billed for both to and from our warehouse (double).
  She withdraws her Pre-Arbitration request (she filed a dispute with her credit card company and lost).
  The explanation: ************** purchased a Vendco Standard Machine from us and as a bonus we gave her a Location appointment (each valued at $750).
  
  We go through a diligent 5 step process when securing a location for our vending machine clients. 1. We only speak with property managers, store managers or owners, no one else. 2.Our ********************* give a verbal presentation of our services and the manager or owner has to have a sincere interest in placing a machine at their location.  Once they agree, they give us their business information (found on the locator file) (See exhibit A and B)such as number of units, employees etc. along with a specific appointment day and time when they would like to meet with the machine representative.  3. Once that is done, the Vendco locator passes the file on to me and I personally listen) to the phone call again (all calls are recorded) to confirm the managers intention and information. Once I approve the location, the Vendco locator sends the location an email (which the manager gives the locator when making the appointment) with our contact information should they wish to contact us for any reason prior to the appointment. 4. At some point prior to the appointment, we allocate the lead to one of our clients (in this case **************). 5. We call the location a few days before the appointment to confirm if the are ready for the appointment, cancel or reschedule.  In this case the location manager was ready for the appointment.
  
  At this point what ************** said simply is not true.  The manager of the location was quite sick and was not able to attend the appointment. ************* never contacted the manager upon returning or attempted in any way to reschedule the appointment.  I personally called ************** and offered her a third location which beyond our agreed upon policy (see exhibits C & D) which ************** read and signed prior to purchase.  She was extremely rude to me and refused to accept another location. I then asked her sales representative (********) to call her and see if see would be reasonable with her, but ******** was met with the same hostility and refused to accept another location. As we had fulfilled our obligation of the Agreement and she no longer wanted our assistance, we informed her that we would ship her machine directly to her home in ******, **.
  
  On or about June 09, 2022 ************* filed a dispute with her credit card company.  After reviewing her case and evidence, ************* lost her dispute.
  
  On or about June 30, 2022 we shipped the machine to ************** at her ****** address. (see *********).  According to the driver of the delivery truck when he arrived at the home a woman came out of ************** home and said Is that the vending machine?  The driver said Yes.  The woman replied Im not ************************  The driver replied I never said who the machine is for.  The woman said Well Im not signing for it. and walked back into the house.  ******************** returned the vending machine to Vendcos ******* warehouse and billed Vendco both ways (roundtrip)for $1,027 (see exhibit F).
  
  Again from the summary in the first paragraph: We will ship ************** vending machine (for a second time) to her provided address of **** **************.  ******, ** 30260 within 3 business days after:
  She pays $1,027 for shipping she incurred when she refused to accept the machine when it was on her doorstep.  The machine was returned to our warehouse and we were billed for both to and from our warehouse (double).
  She withdraws her Pre-Arbitration request (she filed a dispute with her credit card company and lost).
  
  Thank you for your time.  Please contact me if you have any further questions.
  Best,
  ***

  Customer response

  11/07/2022

   
  Complaint: 18338248
  
  I am rejecting this response because: I never refused any shipment the vending machine was never on my property and I never spoke to any driver. They never sent a time nor a date when the machine would arrive so I could be there. Also the two properties they sent me to did not accept vending machines at all and when I told Vend-Co they told me if they provide me with another location they would not tell where the location was located at and they didnt make sense to me. I attached both letters that came from the two locations they sent me to. That doesnt make sense to pay $1,027 for a item I never received after I already paid $5,000 and the location was supposed to be included in the price of the vending machine. I need to see a receipt of the price of the shipping and I need a address where the warehouse is located. I have been asking for my vending machine and they will not respond to any messages or any calls. Everything Vend-Co is saying isnt true. The only reason my dispute didnt go through because Vend-Co also didnt tell the truth to my bank. This is a fraud company and Im not the first person they have done this to. They also sent me a debt collection letter after I already paid them $5,000. 
  
  Sincerely,
  
  ***********************

  

  Business response

  11/17/2022

  
  To summarize our response; We will ship Ms. ****************************** machine (for a second time) to her provided address of **** **************.  ******, ** 30260 within 3 business days and provide her with a new location appointment in her area after:
  She pays $1,027 for shipping she incurred when she refused to accept the machine when it was on her doorstep.  The machine was returned to our warehouse and we were billed for both to and from our warehouse (double).
  She withdraws her Pre-Arbitration request (she filed a dispute with her credit card company and lost).
  
  The explanation:  Here is a line-by-line response to ************** claims:
  
  I am rejecting this response because: I never refused any shipment the vending machine was never on my property and I never spoke to any driver.  Our previous response to this claim was On or about June 30, 2022 we shipped the machine to ************** at her ****** address. (see *********).  According to the driver of the delivery truck when he arrived at the home a woman came out of ************** home and said Is that the vending machine?  The driver said Yes.  The woman replied Im not ************************  The driver replied I never said who the machine is for.  The woman said Well Im not signing for it. and walked back into the house.  ******************** returned the vending machine to Vendcos ******* warehouse and billed Vendco both ways (roundtrip) for $1,027 (see exhibit F).  We believe the motivation for ************** to reject the original delivery was because she had filed a credit card dispute for the entire amount earlier in June and if she had not taken physical possession of the machine, perhaps she thought it would strengthen her position.  However on or about July 11, ************** was notified that she had lost her dispute with her credit card company.
  
  Also the two properties they sent me to did not accept vending machines at all and when I told Vend-Co they told me if they provide me with another location they would not tell where the location was located at and they didnt make sense to me.  Our previous response to this claim:  what ************** said simply is not true.  The manager of the location was quite sick and was not able to attend the appointment. ************** never contacted the manager upon returning or attempted in any way to reschedule the appointment.  I personally called ************** and offered her a third location which beyond our agreed upon policy (see exhibits C & D) which ************** read and signed prior to purchase.  She was extremely rude to me and refused to accept another location.  I then asked her sales representative (********) to call her and see if see would be reasonable with her, but ******** was met with the same hostility and refused to accept another location.  As we had fulfilled our obligation of the Agreement and she no longer wanted our assistance, we informed her that we would ship her machine directly to her home in ******, **.
  
  The document ************** provided to the BBB was not from the subject location ********************** nor from the property manager **************************  ************** note is from the first location (which is why we replaced it with a second location without question).  To help understand the possibility of confusion by all parties with the first location is on our recorded inquiry *************** identified herself as the Property Manager, however I notice on her note to ************** her title is "Assistant Property Manager" (this is why it is our policy to only speak with owners or ultimate decision makers it just creates more work for us to send our clients on unqualified leads).  I suspect **************** identified herself to us as the authority and decision maker but perhaps she was not and was overruled by the actual Manager.. Again, this is a possible reason why we offer a backup location to our clients.  However the subject location offspring Lake Apartments was because the Property Manager (*************************) was very sick and could not attend the meeting.  ************** did not follow up or try to reschedule the appointment.  HOWEVER as an attempt of good faith and desire to resolve this complaint amicably, I will renew my initial offer of a 3rd location appointment to ************** once she pays the subject shipping charge to re-ship her machine and close this complaint.. Just as the same of ************** first two locations and company policy,we never reveal the actual location appointment until after the client has committed to it.  We will tell them something like Its a 120+ unit apartment building 20 minutes from your homebut for obvious business reasons, we do not disclose the actual location but to be clear location disclosure was never part of our final conversations between ************** or myself.
  
  . I need to see a receipt of the price of the shipping and I need a address where the warehouse is located.  See EXHIBIT F for the shipping invoice of $1,027 and warehouse address.

  
  I have been asking for my vending machine and they will not respond to any messages or any calls.  We use a telephone system (Ring Central) that records all telephone and message activity and stores them for 60 days.  I or my team have not had any calls, messages or correspondence from ************** since 05/20/22  Should she wish to reach out to me again, I am more than happy to work with her.  She can reach me directly at ************.

  
  Everything Vend-Co is saying isnt true. The only reason my dispute didnt go through because Vend-Co also didnt tell the truth to my bank.  I am sincerely sorry that ************** is upset that is never our intention, but I disagree; everything we have presented in testimony, signed agreements and other exhibits is the truth.  Despite this complaint, exaggerated accusations and personal attacks she made to me on the telephone, I would still like to help her successfully place her vending machine in a good location.  But she needs to be financially responsible for the additional shipping charges she incurred through her actions.

  Customer response

  11/18/2022

   
  Complaint: 18338248
  
  I am rejecting this response because: Once again the vending machine was never on my door step Vend-Co never gave me a date or a time that the vending machine would arrive to the property so that I could be at the location to accept it. The invoice that Vend-co has sent only shows the shipment cost and that shipment cost was included in my invoice of me buying the vending machine. The invoice they have sent over only has the price of the shipping from their warehouse to the property. I will try to reach out to Vend-Co again even though their number we have been doing business through is ************ the same number they have on file. I will try to reach out again to this new number they have now. To close this case I would just like for Vend-co to let me know a date and a time and location that I can pick up the vending machine myself. I will handle everything else but I dont see why I need to pay shipping again to them after I already paid shipping. Thank you 
  
  Sincerely,
  
  ***********************

  Customer response

  11/23/2022

   
  Complaint: 18338248
  
  I am rejecting this response because:

  Once again the vending machine was never on my door step Vend-Co never gave me a date or a time that the vending machine would arrive to the property so that I could be at the location to accept it. The invoice that Vend-co has sent only shows the shipment cost and that shipment cost was included in my invoice of me buying the vending machine. The invoice they have sent over only has the price of the shipping from their warehouse to the property. I will try to reach out to Vend-Co again even though their number we have been doing business through is ************ the same number they have on file. I will try to reach out again to this new number they have now. To close this case I would just like for Vend-co to let me know a date and a time and location that I can pick up the vending machine myself. I will handle everything else but I dont see why I need to pay shipping again to them after I already paid shipping. 

   I just need the address and a date and time that I myself can get the machine shipped. They will not have to be responsible for the shipping again.
  
  Sincerely,
  
  ***********************

  

  Business response

  12/05/2022

  To summarize our response to ************** satisfaction:  ************** may pick up her machine directly from our warehouse or hire her own shipping company independently to pick up and deliver her machine.  The warehouse address is provided in the last response, but to confirm, it is: ***** ********** #***  Central **************, ** 33966.  We are open 9:30a 5:30p EST, however please call ************** ahead to make sure the warehouse is open and we are not out on deliveries.
  
  Detailed response to this complaint: #1 **The invoice that Vend-co has sent only shows the shipment cost and that shipment cost was included in my invoice of me buying the vending machine.**  The reason the shipping was higher than the other locations was because that charge was to not only deliver the machine to **************, but also to return the machine to our warehouse.  The reason we have asked ************** to incur this fee is because we will ship the machine again (if she wishes) for no additional cost beyond the $1,027 for the wasted trip to & from Ms. **************** **I never refused any shipment the vending machine was never on my property and I never spoke to any driver.**   We find the situation with our driver suspect, that the woman who came out of the home of **************:1. Knew it was a vending machine before asking the driver.  2. Knew it was for ************** before asking the driver. 3. Was reported as very rude to the driver. #4 Took the authority upon herself to refuse the shipment.  We believe that if it was not ************** at the door, the person at the door had been briefed by ************** and was under specific instruction and direction from ************** not to accept the delivery.
  #3  **I will try to reach out to Vend-Co again even though their number we have been doing business through is ************ the same number they have on file. I will try to reach out again to this new number they have now.**  My previous conversations with ************** has been on our ************** line.  Please call me directly at ************** so I may assist you in receiving your machine.
  #4 **To close this case I would just like for Vend-co to let me know a date and a time and location that I can pick up the vending machine myself. I will handle everything else.**   ************* may pick up her machine directly from our warehouse or hire her own shipping company independently to pick up and deliver her machine.  The warehouse address is provided in the last response, but to confirm, it is: ***** ********** #***.  Central **************, ** 33966.  We are open 9:30a 5:30p EST, however please call ************** ahead to make sure the warehouse is open and we are not out on deliveries.  If ************** knows a specific date and time she or her driver will be at our warehouse, please let us know and we will have everything ready for her pickup and be sure to be waiting for her.

  Customer response

  12/07/2022

   
  Better Business Bureau:
  I will call the new number they have on file and will let them know what time the shipping company will arrive thank you.
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩