ComplaintsforSeaside Towing
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Complaint Details
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Initial Complaint
08/15/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My car stopped running while I was at a rest area on the freeway. We used AAA to request a tow at 2:25 pm. AAA dispatched Seaside towing and I was given a 3:45 - 4:05 pm arrival time. I called AAA at 4:45 to check the tow status, and was told they'd reach out to Seaside again. At 5:45 pm, we still had no tow truck so called AAA again. At 6:40 pm the owner of Seaside towing called me and said that they'd be there within the hour but I needed to prepay the additional mileage over the AAA allowance. We agreed to pay because after nearly 5 hours, I was getting desperate. At 9:45 pm we finally got a ride from the rest area by a security guard. Seaside never showed up. Another company towed our vehicle the next day. The tow driver for Seaside called me the next day to apologize. However, we've not been able to reach Seaside owner leaving multiple messages at multiple phone numbers, and after 2 weeks have not been refunded. Scammed us. AAA needs to find a new company to use. This occurred August 1, 2023. Total paid to Seaside Towing is $182.00 for the prepaid tow.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.