ComplaintsforU.S. Books Publisher
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Complaint Details
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Initial Complaint
06/13/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Date of transaction: 5 March 2024 Total amount spent $19,947.5 Initial Package *************** Preview Book Social Medial Promotion for 12 **************** Strategy Call 90 Minutes (Ongoing)Amazon Optimization 12 Months Search Engine Optimization 12 Months Video Reviews 10 Reviews Book Launch Animated Video 2 One Minute Videos Author Website Setup Website for Author and Book **************************** 10 each (10 designs?)Promotional **************** 10 each (10 designs?) Promotional ********************* 10 Each (10 designs?) ************************ 30 oBlogs are written and posted on high authority domain platforms Press Release Campaign 10 Media Outlets / 10 Press Releases Wikipedia Page for the book and author ****** Knowledge Panel for the book ************ has not provided anything promised. No marketing campaign has been initiated after paying for service over 3 months ago. The business is not attempting to correct the issue and ceased communication. Invoice number: USBP-******Customer response
06/14/2024
Complaint Summary: Fraudulent and Deceptive Business Practices
Details of Complaint:
I am filing this complaint to alert others and to seek resolution for the issues I have encountered with US Books Publisher.
Business Address: The business claims to be located at *********************************************, but upon visiting the address, I found it to be a building with space for lease and no trace of this company. I believe this address is fake.
Nature of the ************************************************** advertised a package price that seemed reasonable. However, after agreeing to the initial price, I was later pressured to pay additional fees for services that should have been included. When I tried to get clarification, I was met with evasive responses from multiple representatives, each trying to justify the unexpected price increase.
Failure to Read Manuscripts: Despite being a book marketing company, they did not read my manuscript, author bio, book description, or motivations. Consequently, I had to write all the content for my website and marketing materials myself because the content they provided was completely irrelevant and of poor quality.
Substandard Writing Quality: The content they produced for my marketing campaign was written poorly, akin to a childs writing. None of the materials made sense in relation to my book, reflecting their lack of engagement with my manuscript as mentioned above.
Missed Deadlines and ************************************ set various marketing milestone dates but consistently missed these deadlines without providing any follow-up. When I raised concerns, they shifted blame and assigned me a new project manager, claiming the previous one was incompetent. This pattern repeated multiple times until communication ceased entirely.
Lack of Organization: There was no clear timeline or outline of services provided. I was never informed about the phase of my marketing plan, the start dates, or where the marketing would occur. The project lacked organization and prioritization, and after payment, communication became sporadic at best.
Conclusion: I believe this company is engaging in fraudulent and deceptive business practices. They are either grossly incompetent or a fraudulent operation based in ********, deceiving writers and taking their money without delivering promised services.
Desired Resolution: I seek to have the project prioritized and completed, or a full refund of the money paid for services not rendered. Additionally, I request that the BBB investigates this company to prevent others from being similarly deceived.
Thank you for your attention to this matter.Initial Complaint
06/11/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On Jan 24, 2024, I was asked to pay $2,237 for an LLC ****************** Number As of this date, no documentation has been delivered.I called and talked to a representative a few weeks ago, I think his last name was *****, and he said I would get something in a couple of weeks. That never happened. And no one is returning my phone calls.This company does not return phone calls, email contact might work better. *******************************
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BBB Rating & Accreditation
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.