ComplaintsforPet Pros Services "LLC"
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Complaint Details
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Initial Complaint
09/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was hired by them as a independent contractor to clean a home in *********** OR. I was unable to complete the job due to amount of work, running out of time and fatigue. After waking up the next morning I found a message stating the customer was unsatisfied with my work and wasnt going to allow me to finish and that I would not be paid. I then found that my number had been blocked by ********************* the owner of the company and when I called him back from another number he claimed not to know about my number being blocked and told me I wouldnt be paid, and then he hung up and blocked that number.Business response
09/03/2024
The customer complained that the job was not done at all, and he had to come back and do the job himself. Customer said employee was gone for several hours along with several other complaints of employee be unprofessional. The customer's text message is attached with his dissatisfaction and asking us not to use you again on any job and that the customer refuse to pay for you lack of service and skills. Job was not done so you were not paid. It is all in the customer's text message.Initial Complaint
06/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
May 24th I reached out to rehome a pet. I was called on May 25th and agreed to the "emergency " placement that would take 2 to 3 days and paid $415 on May 26th for the services. I reached out 3 days later and was told I would have an update in the morning. A few days later I was met with an apology he had been busy working on transports. Meanwhile a rescue agreed to take my dog. Since I knew no effort had been made to place my pet and the timeframe given I requested a refund of my $415. **** told me ok. I asked the next day when I could expect the refund. He told me 7 days, I reached out the 8th day and he said he was going to check with his bank. It has been two days and he has completely quit replying to my messages.Initial Complaint
04/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I found Pet Pro Serviced LLC on the ***** website as a US based ***** certified (industry standard for pet shippers) dog shipping company covering the ************ and contacted them about shipping my 2 large dogs from ****** to ****************************, the *** claimed he has shipped many dogs from ****** to ******. He claimed he has an account with **** Airlines which offer a direct flight from ****** to *********** (about 2.5 hours). He then provided a quote for a direct flight from NAS-PTY and asked for a 20% deposit to book the flights.The booking date was the week of the 20th of May. Following the payment (3/21) **** was not able to confirm the shipping date for several days.First he told me he could not book as the booking needs to be made within 15 days of the flight (different to when he asked for the deposit).A week later he claimed that **** does not ship pets from ******. I confirmed with **** that they cannot handle large dogs/crates from anywhere -so large dogs cannot be transported by ****. **** claimed that the high fee he quoted me was because of the large size of the crates.I was mislead about the quote as the route does effectively not exist which he would have known if he had contacted them or has actually used **** before (having an account with **** implies multiple transactions per year). The quote is also 3x the price of the standard cargo rate for large crates, presumably to generate a larger deposit of $1332 without doing any work.Suggestions by **** of alternative routes involved London -so instead of a 2 hour **** trip flying across the Atlantic and then back top Panama (or a trip of 24+ flight hours with overlays for days).I was mislead about the quote, **** has not made any effort to check whether the flight he quoted me for was available and lied about experience and previous flights he arranged. I don't think the company meets industry standards for pet shipping and may be fraudulent. I subsequently realized there have been similar complaints about *********************.Initial Complaint
12/10/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I found Pet Pros on the IPATA website. I initially contacted Pet Pros on Nov. 20 and spoke with Mark about getting my dog from Louisville to Seattle for an overseas destination that had a connecting flight from Seattle. He asked me what I was trying to do since I needed my dog in Seattle at a specific time. I explained all the details of what was going on, what I attempted, when it needed to be done by, and what I was willing to do to get my dog overseas. He informed me that he could get my pet to the overseas destination. We discussed and agreed on a price. I paid a deposit of $557 on Nov 24. On Nov. 27 at 6:37 A.M., he emailed me a partial flight ( flight would have gotten my pet to Honolulu, not the final destination). I asked about the final destination, and he indicated that he was working on that. The evening of the 27th he sent an email from whomever he was working with that indicated that I had to be in Honolulu to get my pet and I had to be active duty military. I had discussed these issues before the initial agreement, so the arrangement should not have been made. Mark wanted me to see if I could change my flight. In discussing this I told him that I couldn't proceed, and reminded him that I am PCSing, but not active duty. On Nov. 29, he said that he would refund the deposit, due to it being his error because it was discussed before a deposit was made. On, Nov. 30, I asked when I should expect the refund. He indicated that it takes 7-10 days. After waiting seven days for the refund, with it not reflecting as a pending on my credit card. Friday, Dec. 8, I asked for an invoice for the refund. I initially texted, he didn't respond, so I called. He then said he would just pay it and asked for my *******. Therefore, I texted my *******. Needless to say, I am still waiting on the refund and have not been contacted since. Now I am out of $557 and I had to give my pet to a forever home due misrepresentation.Business response
12/11/2023
The refund has been made to the customer and she has confirmed receipt of the payment. We had to wait until Monday because **** *** has a limit per week and we reached that limit last week.
Customer response
12/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. The business has refunded the money via **** ***.
Sincerely,
******** **************
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Customer Complaints Summary
4 total complaints in the last 3 years.
4 complaints closed in the last 12 months.