ComplaintsforGranpawenterprise
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Complaint Details
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Initial Complaint
03/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
On Feb. 10, 2022, I placed an online order with granpawenterprise for an item with this description on their site: Tea maker Bunn iced tea gallon brewer Commercial Automatic Machine Coffee New Item #********. Amount: $68.78, plus $8.95 Shipping. Total: $77.73. Payment via PayPal Their Order # ***************. There was no mention that a substitution would be sent. Upon receipt, the item turned out to be Capresso 2.5 QT Electric Tea Kettle. Complaint filed with PayPal who replied vendor has offered a partial refund upon return of the item. In multiple communications with **********************t, I requested the Bunn stock number and/or pictures or any other information on the Bunn brand item. Vendor refused to provide this information. Search for such a low priced Bunn brand item was unsuccessful as their commercial equipment appears to be priced between $600 and $1,600. This was obviously a Bait-&-Switch con. The item received is found easily on numerous sites selling for as low as $54 and free shipping. The packing slip received with the item is from Wayfair, billed to: ***** ******, **** ** ***** Dr in ********* **. My only request to the vendor is a credit to my PayPal account in the amount of $23.73 which is the difference between the selling price elsewhere and the price paid. Vendor steadfastly refused to provide any kind of a credit. Other entities that were a part of this transaction in some way is confusing as they include: granpawent.com; *******; **********************t; Wayfair; and ***** ******.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.