3 Customer Reviews
Review from carla r
1 star08/27/2024
I have built and it has not been easy. For example, had to give the deposit in May of 2022 but the home was not started until Sept of 2022 and that was never communicated. As I lived many states away it wasn't something I could watch the progress of. And that was the beginning of feeling insignificant. Most recently in my maintenance free home, it floods at my front door. But have been told that the pavers are level and there is nothing I could do, but maybe gutters could help. I wanted gutters so I decided to spend more money on my maintenance free home and have gutters installed. The "level" pavers at my front door don't flood as often but there is flooding in other areas. After reaching out with many emails about the issue and being completely ignored, i figured I should reach out here to let others know. I'm not a difficult person and usually keep to my self. I try figure things out on my own first so Its the complete lack of professionalism that bothers me. All I was looking for is no more than 10 minutes of anyone's time but apparently now that the home is done, they have moved on. Maybe I should label this, "you move in and we move on". C.R.Review from Rebecca V
2 stars01/23/2023
We are in the process of building a house and wish we could back out. They over promise and under deliver. The contracts you sign contradict each other (i.e. 290 days to complete a build vs. 24 months!). People don't answer the phones or call you back once you complete your Planning & Design process. I've heard so many horror stories of wrong items installed (lights, tile, countertops) and the response is basically you have to live with it. Rather than limit the number of builds to a manageable number, they are working on too many homes to provide quality workmanship on any one home. I know people still trying to get items fixed 5 months after they moved in. There is no transparency in their business model/project management. Our construction loan company has been trying to get an anticipated completion date for 5 months now and they won't give it. My advice....find a place with a builder who cares about customer satisfaction. This group doesn't give a darn about doing the right thing for the customer.
Villages of Citrus Hills Response
01/26/2023
Dear Ms. *******, I understand that you experienced some miscommunication with the Company and your concerns have since been resolved as evidenced by your husband's email, dated January 25, 2023, voicing your satisfaction (linked below). If you have any additional questions or concerns going forward, please reach out to us. -- Cyle ***** Email to follow: "Just wanted to send you a note to tell you how much I appreciate the call today. Both the information you shared and your patience in dealing with customers that heretofore felt largely ignored (Michelle's efforts notwithstanding) was most helpful. I am very pleased at the pace of the construction underway and hope that your team will continue to be able to make good progress. Due to the materials and methods you employ, I do believe that the final product will be a home that we truly enjoy. Again, many thanks for your professionalism and courtesy in providing the information you shared. [I also want to reiterate that Michelle has always been polite, professional and as helpful as she could be in our interactions (i.e., she's doing very good customer relationship management work).] Sincerely, Douglas H. *******"Review from Ray
2 stars12/16/2021
Citrus Hills Golf and Country Club is a great area to live in. However, the club is a for profit business and dues can raise to any level without input from the community. In my opinion, the restaurants are poorly managed. Only one out of three of the golf courses get the attention needed to keep them in pristine condition. Their is no input from residents as to their desires or needs. The developer, who also is the owner of the club, installs facilities as he deems necessary to attract new clients placing the cost burden on the current members. Memberships are normally tied to your deed so you may not drop your membership for any reason.
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