ComplaintsforPeninsula Insurance Bureau

• Initial Complaint

  08/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This complaint is in regards to a flood insurance claim I made on July 12, 2024. It has been 30+ days now with little updates as to the status of my claim. Communication from Peninsula are poor and take multiple days to get responses. The responses have little substance and I am told, they are working as quickly as possible to investigate my claim. I have also been told my claim was sent back to the field adjuster for further information, weeks after he had sent them his estimate. I am in a home now that needs AC repairs, has no hot water, and holes in dry wall that lead to my garage area, due to damage from the flash flood. When I ask for an *** on when they may think this claim will be resolved, the response is: there is no ETA. My claim was sent for review over a week ago now, again, after the field adjuster sent the estimate back to them a SECOND time, Im sure because they are fighting not to cover what is stated in my policy. This process has been grueling, as I should not have to call and email every day for an update, with little response. Good customer service would be updating the client on where their claim is at in the process, and within a timely manner. I made a call to the adjusting departments supervisor, left and complaint on voicemail about communication, and what do you know woke up with a response (finally) from the desk adjuster sent after MIDNIGHT. I have a mitigation company whom is also waiting to be paid out nearly 4500$ for clean up shortly after the flood occurred. I pay a VERY hefty premium to my carrier for this coverage, and if I were to drag my feet on paying them, they would be disappointed too. I need this issue resolved ASAP, as my home needs vital repairs and replacements that have now been sitting for a month and 7 days.

• Initial Complaint

  08/03/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  This is regarding claim #******. The incident took place on April 3, 2023 and is still unresolved with Peninsula. The account manager, *******************, takes over 1 week on average to respond to any emails, and responses are typical delay tactics that do not move the claim forward. When I finally received the settlement offer on July 31, 2023, it was over $4k less than what it will take to repair the building, taking into account the $2,500 deductible. I replied to **** immediately on July 31, 2023 detailing where he came short, but I have not received a reply. Today is August 3, 2023.Proposed resolution: respond to emails within 48 hours *** with updates, provide honest estimates, increase the total settlement payout from $22,513.74 to $26,613.74 and issue the check immediately.

• Initial Complaint

  05/18/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  On 3/30/22 I filed an insurance claim for a damage roof and water damage inside the property of my father, ******************************** (decease) estate at *************************************************** but the claim was falsely denied. I would like BBB to help me resolve this issue in order to get the roof fixed and damages and prevention of further damages to the property.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩