ComplaintsforDin's Cars Corp
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Complaint Details
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Initial Complaint
05/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
For the last months, I have been using this place to fix any car issues or maintenance. 2 months ago I did my oil change, and 3 weeks ago I changed my tires and they advised my to change brakes front and rear. I came back to do the brake change, and an inspection of a weird sound I was getting when driving. They did change the brakes never told me I have to change the disc, and they couldn't tell me why the sound was coming from. After a week that I change the breaks the car everytime I will press the breaks will start shaking specially going on the highway, since they couldn't tell me about the weird sound and also having the car shaking everytime I press the breaks I decided to take it to an specialist on Audis. The report I received was that when they changed the oil they left the cover unseal from one side, the right side tire caliper loose after they changed the tire, and they advised that I also need it to change the disc when changing the breaks becuase it will not work only changing breaks it will continue damaging the disc and the shaking will continue. So I went back to tell them about this, and the person in charge was updet didn't want to even listed to what I said, stated I didn't have any guarantee with them and they are not responsible for anything. He didn't even apolize for putting my life and daughters in danger for letting me use a car whose breaks are not even installed correctly or the oil cover unsealed. I want them to be responsible for refunding the money I paid for the breaks since now I have to change them again because the disc was damaged and I have to replace both which was the correct thing to do in the beginning. The total I was charged to perform this was $340.00
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.