ComplaintsforBusiness Locate, Inc.
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Complaint Details
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Initial Complaint
01/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
If I could give zero stars I would. This is a total scam. I dont even recall signing up for this service, havent received any business from this service. They didnt even have my information correct. I spoke with *********************** (supervisor) and explained that I didnt even know that I had such a service and that I havent gotten any business from this service and would like it canceled- she refused to cancel my service and trying to charge me $285. They been taking money from me for 9 months. Total rip off!!!!Business response
01/30/2024
Dear *******,
I sincerely apologize for any frustration you may be experiencing, and I appreciate you bringing your concerns to our attention. Upon reviewing the details of your sign-up process on April 24th at 11:55 am with our sales representative, ******, it appears that you had a comprehensive online presentation and were provided with an order confirmation via email, where you personally inputted your credit card information to process the order.
For security purposes, we maintain the ** address associated with the order processing. Additionally, during the online session, ****** ensured that you had the opportunity to view and verify the profile he created for you. I understand that you mentioned discrepancies in your information, but according to our records, you had the chance to review and confirm the accuracy of your profile during the order processing.
It's important to note that our cancellation policy requires notification 10 days prior to your expiration date. I encourage you to reach out to our customer service department so they can assist you further. They will be able to bring you online to review the traffic and leads you have received, addressing any concerns or discrepancies.
Thank you for your understanding, and we look forward to resolving this matter promptly. Please feel free to contact our customer service team at your earliest convenience. Have a great day.
Sincerely, *******************Customer response
02/01/2024
Complaint: 21191771
I am rejecting this response because: As I stated before. I do not want your service. I didn't even know I had your service. This so called service has done nothing for me at all. I was this service cancelled as of the last paid through date. I'm not asking you to refund me I'm just asking to discontinue this service. Your refusal to cancel confirms that you are in business to take peoples hard earned money and rip people off. I will definitely share my experience with every agent I know and come in contact with. I hope you are shutdown soon. You should be ashamed of what you are doing to people.
Sincerely,
***************************Business response
02/13/2024
*******, I'm sorry you feel that way. I encourage you to reach out to our customer service department so they can assist you further. Our number is *****************.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.