ComplaintsforAvenol Sleep Aid
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Complaint Details
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Initial Complaint
07/04/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered and received Avinol PM as a one time order. It was billed to my credit card.Now I have received another box of Avinol PM that I did not order and that has been billed to my credit card also.Business response
07/30/2024
To whom it may concern,
Mr. Peak returned the product and was refunded on 07/17/24, the account is canceled and there will be no further charges or shipments in the future.
Customer response
08/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
01/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid $6.00 for a sample of Avenol Sleep Aid. Two weeks later they tried to charge my bank account $79.00. I stopped the payment with my bank. They said it was their practice to bill me regularly after trying their product. It must be in very fine print, because I did not see it anywhere.This company is very dishonest. I had to return the remains of the sample product to get them to stop charging my bank account.Business response
01/29/2024
To whom it may concern,
Please be advised that on December 21, 2023 an online order was placed by *************************** Before submitting the credit card information the customer is shown the Terms and Conditions and must accept before submitting the order.
Terms and Conditions:
Start your trial today and pay only $4.95 for shipping and handling. You will receive a full size bottle of Avinol PM. After 18 days, you will be billed $79.99 - a huge savings over the retail price of $89.96. If Avinol PM is not right for you, simply call ************** by the end of the trial and return the unused portion. (Shipping is not refundable.) You will continue to get a fresh supply of Avinol PM every 30 days for the low price of $79.99 (plus shipping)! You can modify or cancel your subscription anytime by calling **************. The terms of the trial can also be seen on the front page link here: ************************************;.
On January 08, 2023 the trial expired and we attempted to charge the customer the $79.95 however it was declined which promoted the customer to call and cancel where we explained the terms of his trial. Customer was given the option to return the remaining portion of the product back to avoid the charge which they did. The account was canceled and no further charges were applied.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.