ComplaintsforSeptic Medic, Inc.
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Complaint Details
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Initial Complaint
07/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In July 2019, we started to have issues with our septic and we called on Septic Medic to drain our septic tank. The owner, ****, sent his grandson, *****, out to assist with draining the septic tank. He then told his that we have an issue with our drain field. He said he would repair our drain field and also fix our laundry line and add new piping. He came and did the work in one day and charged us $1800 with a 10 year warranty. In September 2022 our toilets started acting up again and we figured it was time to drain our septic and we could not get ahold of septic medic so we used another company. They told us when they came out they thought our drain field was going bad and we said that there was no way. We had just had it replaced in 2019. They drained our septic and in March 2023 we had the same issues with water backing up again. This time we were able to get Septic Medic out here and when he came out we found out that ***** was now the owner of the company as his grandfather had died. At this point we had looked at many reviews calling Septic Medic crooks and showing that they ripped people off on their drain field replacements. He drained our septic tank that day and said that he would make good on this and work on figuring out how to repair the drain field that is faulty. A few days ago, we started to have the same issues again. We started calling and texting but he would not respond. I texted from a new number and told him anonymously that I needed my septic tank drained and he said he would be available to drain it. I sent him the address and he said he was on his way in 10 mins. When he did not show in 10 mins, I asked him to let me know when he was close and I saw that he blocked my number. He is refusing to assist us with the problems he created. I have toilets that do not work and showers that cannot be run. The bad reviews mentioning drain fields are too many. This guy needs to be cited or shut down for his poor business practices.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.