ComplaintsforR&M Lighting N More LLC
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Complaint Details
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Initial Complaint
05/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
RM lighting was used to do my exterior lighting. They came and collected over 40 exterior lights and 20 interior lights. We've been having electrical problems and now are left without power. I have called and left messages. They schedule a date and never showed up or called.Initial Complaint
02/09/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I had landscaping lighting installed June 2022 by RM LIGHTING but the lights havent worked properly since they were installed. The company had 7 of the 9 lights replaced but some of lights are still not working properly. Also there are 2 of the original lights that stopped working and I had asked for a replacement but no response to date. Ive called, texted and reached RM LIGHTING via social media but no response to my request. My neighbor who also used them mentioned that she experienced a similar situation and further stated that there is a safety hazard with the way in which RM LIGHTING did the install at their home which happens to have been the same method of install used at my home.Customer response
01/05/2024
On June 3, 2022, I paid $1,883.20 to R & M ***************************** to have 9 landscape lights installed. Ever since day one, the product quality has been awful. Currently, we have several lights that arent working and R & M ***************************** has failed to show up to two mutually agreed upon appointments set for December 18, 2023 and January 4, **** nor did they call in advance to notify me of their intentions to no show. I am quite disappointed with their lack of professionalism and at this point, I am formally asking that they honor my warranty repair request. Otherwise, I will be forced to file in small claims court. I AM BEYOND DISSATISFIED WITH THEIR LACK OF PROFESSIONALISM AND POOR CUSTOMER SERVICE PRACTICE.Initial Complaint
02/01/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
September 2022. I hired this company company to install indoor/outdoor lights and 8 security cameras. I paid $3000 for camera system. Once the cameras were installed I was supposed to be able to access them from my mobile device and/or my home television. Camera system has been installed. However they are non functioning. This company has not completed In installation work They made several appointments to come and back and complete the job. However they have been no call no show. They have stop answering my calls and they gave responding to my tact message. I have resulted to calling and texting from different numbers. Once the realize its me . The set another appointment or say they will give me a call back. Im still waitingInitial Complaint
10/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On April 5th I paid this company $1,550 to install 7 landscape lights in my back yard. From day one the lights were not properly working and owner was advised of this. I have been reaching out to them for months as they have a warranty for 5 years to come fix my lights. In august they finally started to reply and advised that they would come out to check what the issue was.. never showed up. Finally came out in Sep fixed the light and the following day two additional lights were broken. A week later there was a circuit issue and my house almost caught fire. After numerous calls and texts they finally came out to check and said it was a 2 person job and they would come back the following week to repair the lights. Its been another three weeks and now they are not answering my calls or texts. This company is a complete scam! Horrible service, customer service and very poor quality! Not sure if their team that they pay cash are certified electricians. I checked on Yelp and looks like they have scammed multiple customers at this point as they all have similar experiences as me. Please help me recover the $1,550 I will need to find another company to repair my lights.
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.