ComplaintsforElite Pro Flooring and Bathroom Remodeling LLC

• Initial Complaint

  08/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Started the job just doing the floors in the whole house, paid what was asked. Paid additional for baseboards to be installed and painted(never got painted). Agreed to redo both bathrooms completely, almost 3 months later, still not complete, and makes me feel like I am a nuisance for wanting to get the job finished. I ended up doing the shower doors myself because he can not fit me in between his other jobs. By the way, paid him in full as an incentive to have the job done before our 4th of July party, told me we would have a week to spare to put everything back in our house. It is now August 25, 2022, and my house is still not finished. I would not recommend this business. You may get 1 guy to show up for about 3 hours once a week that takes smoke breaks every 30 minutes for about 15 minutes. Hopefully, he does not pay his guys by the hour, because they are milking the clock. Was also told by the owner that he was â Not my. when I asked to see him in person because I kept getting put off. Never got an invoice or a breakdown of why I was charged $17,200 in labor for 2- 8x8 bathrooms that I bought all the equipment for.

  Business response

  01/10/2023

  Yes I did the work that was asked for me to do 

  The customer started adding on more projects to work load and it was impossible to fulfill the task of being done by July 4th for his party I explained this to the customer he was not okay with it but his wife was she wanted us to take our time and do everything correctly. We are here to serve and do the best job possible but we cannot do our job correctly being pushed we do not cut corners. The job started out with just the floors that was not an issue then it become more of a project he added two bathrooms complete bathroom remodels. I explained to the customer that this would not be done in time for his party and his attitude changed. We were at the very end of the project both bathrooms complete remodels and floor remodel we were asked not to come back that he would finish it his self.

   

   

  My responsibilities and obligations to the job was fulfilled correctly all tasks were performed but we could not finish because he told us that he was going to finish the project itself.

  Customer response

  01/10/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

      This is ridiculous.  You know damn well you told me that I would have a whole week before the 4th of July to put my furniture back in the house and that you had a guy that could help me do so.  But it’s ok.  I’ll take the loss.  You will get what’s coming to you.  ***** ** * *** *****.  That’s a lot of money that will be reported to the IRS..  Hopefully taxes were paid on it

  Regards,

  ******* *****

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