ComplaintsforMorrissey Decks & Custom Carpentry
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/19/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Hello, I am a 75 year old widow and I hired this company to complete a deck in my back yard. I was expecting to receive TREK on my entire deck. Toward the end of the project the employee installed wood around the trim (I have pictures) and he stated I could just paint it. I expressed dissatisfaction but still paid them with CASH (They wrote I paid with a CHECK on the receipt) for the balance of $8000 and made contact with the company about wanting the wood removed completely having TREK installed. Early March I had a woman from the company by the name of ********** and a male employee come to my home to inspect...they both made comments like "I can’t believe this is happening we don't use wood" "looks really bad" "we will have a guy come out by the end of the month" which would have been March. I text ********* pictures, video and I never heard back. I continued to make contact with the # listed on their site of ********** and spoke with a *******...she too stated she would have somebody come out. I have NOT heard from anybody. I continued to call ****** ********* at ********** with NO calls back. I asked my daughter to get involved and she too has left two detailed voicemails for ****** ********* at the number above, 2 Facebook messages on the business page, an email thru this page and NO contact is made. Also my daughter kept calling ********** and the phone is states the person you are trying to reach is not accepting calls at this time.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.