ComplaintsforFlamboyance Estate Sale Specialists, LLC

• Initial Complaint

  07/15/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On June 9 & 10th I hired ****** ****** and her company Flamboyance Estate Sales to hold a downsizing sale prior to my move across country. The sale was held, but since that time they haven't responded to my attempts to contact them. There is a signed contract that states that a report of the sale and payment will be sent to the client 7 business days from the end of the sale. I have received neither. I have contacted ******** directly, by text, as she requested. Her lack of response appears to be a deliberate attempt to withhold payment.

  Business response

  07/17/2022

  In *** ******** complaint she states that “I have contacted ******** directly, by text, as she requested.”
  Please see # 1 on the attached PDF -  After Your Sale, * just a few reminders clearly states, 
  “Please email the office for any questions and or concerns *********************************

  
  We did not, and have not received any emails from *** ****** regarding this matter.
  If after sale procedures would have been followed, she would have received the information that she needed.
  Due to a death within our organization and a death in our family, along with COVID running rampant through our organization the Flamboyance business phone was not accessible, and all messages and texts were not answered until July 15th.

  
  After reading *** ******* threats per text, an email was immediately sent out.  Please see #2
  An email was also sent out to VyStar Bank, to inquire if the cashiers check had been cashed, which an answer was received right away. Please see # 3 with response from Asst. Manager **** ***********
  
  A 2nd email was sent to *** ******* on July 15, 2022 at 7:22pm ( why so late you are wondering) My husband is disabled he had just tested negative from COVID after testing positive for the prior 10 days.  His blood pressure kept on dropping and the dr, advised us that if we could not keep it maintained at a normal level to rush him to the ER, because he would go into septic shock and have a heart attack.. So
  in between trying to take care of him and myself since I am also experiencing after COVID symptoms, I was also trying to get *** ****** her information, to prove that we had followed our end of the contract, by sending her copies of tracking #’s etc. 
  Please see # 4.
  
  I checked the tracking # on Friday, July 15th  and it showed that the item in question was in Gainesville USPS, I checked it again on Sunday, July 17, 2022 and it shows it is in transit Please see #5..
  
  All this could have been avoided if *** ****** would have followed *After Your Sale procedures, which she and I went over, twice, she then initialed the page and was left with a copy in her contract.
  Even though the Flamboyance Business Phone was not accessible, all emails were being monitored and if we would have gotten an email about this, we would have made sure she would have gotten the information she needed.
  
  I don’t know if *** ****** has a change of address in place or not, but if she does this could be the reason for the delay. Per her request on the contract her cashiers check was sent to the address that she wrote in herself. Please see # 6
  
  Please also see # 7 Pictures of Tracking #’s, USPS Receipt and Cashiers Check made out to **** ****** on June 21, 2022
  
  Please let me know if you have any further questions and or concerns.
  I still have not received any response to my emails from *** ******* and as to not put “her” private business out on social media, I have answered her sister’s and friends threats as diplomatically as possible as it is a private matter between FESS *** *** *******  Even though they are very damaging to my business.
  
  ************* ***** ***** ***** **** *********** ****** *****

  
  

  Business response

  07/21/2022

  ***** *********** ****** **** *********** ********************************** ***** ********* **** *** **** ***** ** *** **** ****** ********************** **** ******************** ****** *********** ****** ***** ************************* ******** ****** **** **

   

  Just wanted to give you an update.  
  USPS says it's on its way.
  
  Sorry for not sending an update yesterday, the next few updates, times may vary.  
  Respectfully

  **** ***** *********** ****** *****

  Customer response

  07/24/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  **** ******

   

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