ComplaintsforCargo Cove Fulfillment
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Complaint Details
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Initial Complaint
09/15/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Multiple references on the order advertisement page: https://try.miraclebrand.co/sheets/ksp-v15/ indicate that a 30 day money back guarantee applies (screenshots attached). Further, nowhere in the ordering process was I directed to a different policy. However, when I reached out to initiate my return for order MB-283176 of $344.55, it was rejected. I was told that sale items are excluded, and I was sent a completely unrelated link. Nowhere on the ad is the blatant 30 day money back guarantee identified as not applicable. I would have never made this purchase if it weren't for the false advertising stating that you could try it out for 30 days to make sure the product worked. Nowhere in the ordering process was I informed that all sale items are final. I absolutely do not want to keep the items, as they do not work. They retain too much heat, and the quality of fabric in general, especially the towels, was lacking and thin. I simply want this company to honor the 30-day money back guarantee advertised to me. They offered free shipping and returns, and up to now have refused to send a shipping label or to process my return at all. Instead, they offered a 15% discount on future purchases of their inferior product that I do not want. Please help. It feels like this company is false advertising to make the sale, and afterwards sending out a random link to protect themselves from returns and refunds when people inquire about the 30 day guarantee. These products don't work and they told me I could return them if they didn't!!! Thank you, *********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.