ComplaintsforQuality Mobile Truck and Car Repair
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Complaint Details
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Initial Complaint
01/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
He was hired to replace the clutch in my semi truck. In order to replace the clutch he had to take down the entire transmission, replace the clutch and then put the transmission back in. This service was started December 11, 2021. It was quoted the job would take 8-10 hours to complete. After that time past I called and texted to get updated but he refused to answer any of attempts of communication. The service was completed on December 13th, 2021 around 11PM. A week later the same transmission fell out the truck. The wrecker guy and my regular mechanic did an overview assessment and established that the transmission was not bolted back up properly. I made contact with Quality repair at the same time it happened on 12/22 at 10:51AM. He said he was sending a tow truck to have it brought to him in Jacksonville to be repaired. Two days later I was still waiting for the truck to come, calling him to no avail until he finally sent me a text message saying it was not his responsibility.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.