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Complaint Details
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Initial Complaint
09/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I'm paying another person light bill an isn't getting any help.they are not fixing any thing in my house an it's making it hard for me to live in these conditions. I have given them any and every opportunity to fix the situation and it's not been done
Business response
10/10/2022
Upon looking at Ms. ******** lease, we see two work orders that were opened on Thursday, October 6th. Both were opened and dispatched to a vendor. All other maintenance issues that have been called in are marked as completed. In reference to the utility bill, there is a monthly utility credit that Ms. ****** receives in the amount of $150/mo, factored into her rent amount. There are no utility stipulations or additional charges she is responsible for paying at this time.Initial Complaint
05/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Jwb property moved me in with rodents in my home refused to come out to clear the rodents out stated was a non emergency I’ve been in the home less than two weeks moved in may 13th water didn’t work toilet nothing ..after a week of not being there n roofers coming to randomly fixed the roof I had an exterminator come out as by jwb stated I needed my own then stated they would come out he advise it’s two rats in here it wouldn’t be safe for me or my child to live in thisBusiness response
06/06/2022
Per our lease, pest control is a resident responsibility. However, seeing as M** ***** had just moved in, we did open a work order and send out a vendor. We also reached out directly to *** ***** directly to review the status of our open work orders and ensure we were following up accordingly. We have reviewed the submitted correspondence with the team to ensure we are being a supportive resource for our residents. If there are any new maintenance concerns since that conversation on 5/25, we would be happy to get back on the phone so we can get them resolved! Our property management team can be reached at ************ and our maintenance team can be reached at *************Initial Complaint
01/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
One September 7th I informed JWB through email that I had an issue with mold and I sent a picture. It took 3 weeks for JWB to send a maintenance person out. On October 3rd I informed JWB that I wanted to terminate my lease early December 2021 due to the severe mold and I have asthma and at the time 5 month old baby. JWB sent 1 plumber and two carpenters out to look at the issue but it was never fixed. I called code enforcement and they came out on November 21st and cited JWB. Now JWB is charging me 2131.04 for early termination fee. Per the mold addendum in the lease, if the mold issue is severe enough JWB holds the right to terminate the lease and that's what I informed the company on October 3rd. I should not be responsible for any terminate fees because I had to reside in a mold infested kitchen.Business response
01/12/2022
We sincerely apologize for the inconveniences *** ******** has experienced. Looking at the work order reported on September 7th, we recognize there were major delays in scheduling the needed repairs. Upon notice from *** ******** that the plumbing issue had not been resolved after the first visit, we coordinated to ensure the plumbing and mold issues were addressed, but do recognize there were delays in doing so. It is our responsibility to stay in communication with our residents and vendors to have all maintenance issues addressed in a timely manner. The timeline for this work order was delayed and our team should not have let there be any lapse in communication. We will continue striving to provide the premium service our residents deserve, and ensure our team is trained to set proper expectations and provide clear and consistent communication with both our owners and our residents. Please call our team directly at 904-755-7777 to review the breakdown of fees associated with early lease termination and answer any questions you have.Customer response
01/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *********, , and find that arbitration is necessary.
Sincerely,
****** ********
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Customer Complaints Summary
8 total complaints in the last 3 years.
2 complaints closed in the last 12 months.