ComplaintsforPenske Truck Rental
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Complaint Details
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Initial Complaint
10/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Reserved a 12-foot truck for 10/25/22 & was called the morning of at 7:17 to report the truck was not at location & had to be driven from Tallahassee, Fl & wouldn't get in until 10/10:30. While at location, rep called District & they said same thing & said I have to wait. They called again & asked about one that was on the lot, person said no. They called again for a different truck on the lot, & they finally said yes. We got the truck & was informed that any problems had to go through Cust Serv upon rental completion. Truck kept stalling when trying to pick up speed & truck would stall to crank. We thought we were going to be stuck a few times. We kept stopping (once to get gas), but the others to make sure with the truck being that we had over 550 miles to travel. Called Cust Serv & they transferred us to Roadside & told us call Cust Serv upon rental completion. On 10/28, called Cust Serv & the gentleman said he saw Roadside was called & asked did they come out & I informed I never saw them. They transferred us to the district & a man answered and says, "yea I see that...", & I asked for his name, & he in a ghetto manner says "***", I asked how he was doing, & he starts saying yea so...He stated that I have many rentals with them & had a prior refund, so he sees that this has happened before. I informed him that it is not fair for him to judge me from before if something has happened this time, & I asked should it not be a good thing for us to continue to rent, seeing that obviously we trust the company. I can go to Budget or U-Haul. He was very unprofessional & rude. I asked for Corporate's # & he gave the wrong number, thankfully I found it. I explained situation to Corporate, who then transferred me to Cust Serv & I once again informed them, then was transferred to a District Office & explained & they were nice, but had to send me to another District Office who said they couldn't help me because I had to call another District. Ridiculous. Please help
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.