ComplaintsforLegends Realty

• Initial Complaint

  05/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received a postcard from Legends Realty, so decided to use them. On Jan 15th, I was emailed a lengthy marketing summary of their services, which stated under paragraph #3, titled "Lease Only Agreement" that there's a one-time fee of one full month's rent. This was the same compensation arrangement I experienced with ***************** in ***************** in 2018, so it seemed fine. Under paragraph #4, Price/Service Match Offer, it said should I find terms in a local competitor's management agreement that differ from Legends Realty, simply supply a copy for consideration. It sounded like they operated the same as *****************, so I moved forward. On Jan 18th, I was emailed the Lease Agreement to review. I noted there was an "Attorney Fees - Lease Drafting fee of $100. This was not something I had to pay for with *****************, so I contacted ******************* to discuss the matter. We agreed that this $100 would be paid by the Tenant, rather than by me. I also noted that under the Funds heading, there was a bullet point that said the Security Deposit I received would be $100 less than the monthly rent to provide for a $50 "Video" fee and a $50 "Administrative" Fee. I had not encountered these fees from ***************** either, but I figured a video would be good to have and I let the $50 administrative fee go. Under the Term Agreement and Compensation paragraph, it stated Owner agrees to pay Broker for "all advertising at the Broker's cost while Broker is marketing the property", but doesn't state what the "advertising" would be, and my prior experience with ***************** was that only MLS listing was done, no additional marketing, so I had no reason to believe there would be additional advertising costs. Legends charged me $200/month for "advertising" with no supporting documentation for those $400 in charges, they also charged me $100 for a lease prep fee even though the tenant paid it, and also didn't provide the video for which I was charged $50.

  Business response

  05/20/2024

  To whom it may concern,

  Please find a copy of your Executed Lease Only Agreement dated 01-18-2024 attached.
  1) Per page 1 section 3 the 4th bullet it states and is initialed by you:
  A. Attorney Fees Lease Drafting: In the State of *******, a Broker is not allowed, by law, to draft a lease, therefore, there will be a charge to the Landlord of
  $100.00 for attorney's fees for preparation of the lease.
  
  On 03-28-2024 a $100.00 lease preparation was charged.
  On 04-01-2024 a $100.00 tenant lease preparation was credited to your account
  These two cancel each other out leaving a zero balance.
  On 04-04-2024 - The owner was charged $100.00 as dictated by the Lease Only Agreement and this section referenced above. Additionally, please note your initials agreeing
  and acknowledging this section of the Lease Only Agreement rather than the second option to provide a lease of your own.

  
  2) Per page 2 section 5b it states: Owner agrees to pay Broker fees as indicated for:
  b. All advertising at the Brokers cost while Broker is marketing the property for rent.

  
  3) Per page 2 section 5d it states:
  d. Upon execution of this agreement, Owner agrees to provide $200.00 to open Owners account. These funds are not a fee, but will be used
  toward any expense incurred by Broker. Any amount not used by ****** will be refunded to Owner upon termination of this contract or Leasing of
  Property.

  
  4) Per page 2 section 5g it states:
  g. Owner further agrees that Broker may receive fees and charges from tenants for processing credit applications

   

  Thank you,

  Legends Realty
  

   

   

   

  Customer response

  05/21/2024

   
  Complaint: 21730105
  
  I am rejecting your response for the following reasons:

   

  Advertising Fees:

  The "Lease Only" Agreement states you can charge for advertising "at Broker's cost", not an arbitrary $200/month, which is what you charges me.  The only advertising that was done was placing the house on MLS which does not cost $200/month (refer to the emails previously provided between me and your competitor, ***************** which confirms MLS listing does not cost anywhere near $200/month and further, they don't charge for it at all!!). You will need to provide documentation on advertising expense incurred specifically for my property that equates to $200/month, and if you are unable to do so, you will need to REFUND any and all of the bogus advertising charges.

  Further, the "Lease Only" Agreement states you can charge for advertising during the time you are marketing it.  The tenants were identified in February.  I approved moving forward with the Crawfords on the morning of March 1st, so there was no "marketing" of my property during the month of March, yet you charged me $200 for advertising in March.  As stated above, you need to provide proof of actual avertising costs or REFUND them. 

  Lease Prep Fee:

  Although the "Lease Only" Agreement provides for a $100 Lease Prep fee, you and I verbally agreed the Tenant would pay this instead of me as I was not used to paying for this fee in my prior agreements with Atrium Property Management.  The Tenant paid this $100 for the lease prep fee (see proof of payment previously submitted) so I should not have it charged to me. You need to REFUND the $100 lease prep fee.

  Tenant Application Fees:

  The "Lease Only" Agreement states you can charge the tenant a fee for their application, which you did. The $100  that the Tenant paid ti you in late March (AFTER the application had been approved and the lease had already been signed) had nothing whatsoever to do with the application, it was for the ***** PREP fee as evidenced by the actual payment from the Tenant.  As such you need to REFUND the $100  lease prep fee you charged me. 

  Video Fee:

  Your response did not address the fact that you charged me a $50 fee for a video, but failed to provide me with the video.  You need to provide the video or REFUND the $50 video fee. 

  
  Sincerely,
  
  *********************

  Business response

  05/28/2024

  Good afternoon,

  The attached and below move in video link was sent in the original finalized documents packet sent to you. All services referenced were agreed upon via the Lease Only Agreement, rendered and invoiced. No monies are due or owed to ************.  All other questions were answered in our first response,

  Please find below your link to the MOVE IN VIDEO

  For: ***********************************************************
  ****************************

   

  Thank you,

  Legends Realty
  

   

   

   

   

  Customer response

  05/29/2024

   
  Complaint: 21730105
  
  I am rejecting this response because:

  Again, the business failed to provide documentation to support charging me $200/month for "advertising" which per the Lease Only Agreement is " Broker's cost" and Broker did not do anything other than place the rental property on MLS which does not cost anywhere near $200/month, so the "advertising" at "Broker's cost" needs to be documented (proven) to be $200/month or it needs to be REFUNDED.  Reminder that competitors such as ***************** do not charge ANY advertising costs as per my original submission documentation.   Further, the business has failed to justify charging me a $100 "Lease prep" fee when the Tenant paid it on my behalf....the Lease Only Agreement does NOT provide for the business to charge the Tenant a "Lease prep fee", only Lease APPLICATION Fees.   Further proof that the $100 Lease prep fee received from the Tenant AFTER they had already made application,  paid their application fee, and signed the lease,  was truly payment for the Lease Prep fee (paid in my behalf).  The $100 Lease Prep Fee charged to me needs to be REFUNDED as the business was paid twice for the Lease Prep Fee (once by the Tenant on my behalf and once by me)

  Sincerely,
  
  *********************

  Customer response

  06/11/2024

  The "Accounting of Monies Received and Fees Charged" Exhibit in my original submission to BBB had some of the figures in RED font which did not scan correctly (cannot read the figures and type in red font) so I'm resubmitting that document in all BLACK font.  Please see attached showing the $200/month for "advertising" in February and in March which was deducted from my check which has not yet been proven to be actual "Broker's Cost" of advertising per the Lease Only Agreement, as well as the $100 Lease Prep Fee that was deducted from my check although it had already been paid on my behalf by the Tenant.  These $400 in advertising costs are bogus charges and the $100 in lease prep fee is a duplicative charge so all $500 needs to be refunded. 

  Business response

  06/13/2024

  Legends Realty has nothing more to add.

  Best regards.
  

  Customer response

  06/17/2024

  Legend's Realty has nothing to add because they cannot provide proof of their "Broker's Cost of Advertising" being $200/month or justify collecting a $100 Lease Prep Fee from both my Tenant and myself.  My complaint has now been filed with the ****************** of ******** and Professional ************ ************************ Commission).  They have reviewed the complaint and have assigned an Investigator.  As such, it is obvious that my complaint is valid ---Legend's Realty violated the Lease-Only Agreement by charging me $400 in advertising costs that were unsubstantiated and a $100 Lease Prep Fee that had already been paid by my Tenant on my behalf.  Further, the ***** has informed me I can file an ethics complaint with the ************* of *************** which I plan to do.

• Initial Complaint

  01/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Rented a house down the street ******************* while we are selling our old house and we ended up renting from LEGENDS REALTY. They rented us a rat infested home with major major major bug problems. **** is rude, unresponsive, arrogant, and clearly has no human ability for empathy or compassion. Instead of addressing the problems, she hides and does not return phone calls. They need to compensate us for the over 1k we have spent patching holes in desparation and this unprofessional agent can't even give us a call back or come by the house to see what the problem is.

  Customer response

  01/24/2024

  I have spoken with the realty company who have agreed to alow us to vacate our lease and we subsequently agreed to remove this complaint. Please remove the complaint. 

  Business response

  02/02/2024

  We believe online reviews to contain false information, mis-leading statements, or flat out lies about Legends Realty, our policies, or our team members. We also believe that negative reviews posted online are a form of retribution for most reviewers to attempt to intentionally harm Legends Realty or their team members. In our experience, we have seen reviewers seek to extort money or concessions from Legends Realty by threatening us with online reviews or offer to willingly remove these reviews if we give the reviewer what they want. This is extortion and Legends Realty will not be cyber-bullied. Our position ************************ company puts us between the two most important things of most people their home, and their money. This causes a lot of emotions which leads to embellishment of even the most minor of details. It is unfortunate to see a review that is less than positive, but we also know it is impossible in such a people focused business to please everyone. We do our very best to provide an excellent service to all of our owners and tenants.  Thank you

  Customer response

  02/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  05/10/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On November 18, 2022, I received junk mail from Tina L**** and Dan L**** for Dana and Melissa R. M*****. I emailed them on the same day and asked them to delete my address for their database. They did not acknowledge my email. On May 10, 2023, they sent another unwanted piece of mail for Dana and Melissa R. M*****. I called their office and asked Tina L**** to stop sending junk mail to my home. She refused.

  Business response

  05/10/2023

  Our response to ****** *********** was as follows:

  We are not specifically sending mailers to her, but we are sending mailers to an entire zip code of addresses in our service area of Central Florida.
  

   

  Business response

  05/16/2023

  Previously responded. No further comments.

  Customer response

  05/17/2023

  
  Complaint: ********
  
  I am rejecting this response.
  
  Sincerely,
  
  ****** ***********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩