ComplaintsforCoastal Animal Clinic, PLLC
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Complaint Details
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Initial Complaint
05/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Took our family pet cat to the Vet because she was throwing up. Upon "looking" at our pet, they recommend a battery of test to the tune of almost $800. All they were concerned with was how much money they could get from me. After asking if they could maybe start with some blood work and maybe an antibiotic, I was able to get the price down to $318. When I called 2 days later to obtain the results of the bloodwork and provide my concern over them trying to run all these tests, they now refuse to provide my pet's blood results. I have called several times, and I'm assured someone will call, they never do. All we want is our Pet's blood work results.Business response
06/07/2023
I apologize on behalf of Coastal Animal Clinic for any inconvenience or negative experience you may have encountered. We strive to provide exceptional care to all of our clients and their beloved pets, and we deeply regret if we fell short of your expectations. Your satisfaction and the well-being of your animals are of utmost importance to us.
We take your feedback seriously and will use it as an opportunity to improve our services. Our team is dedicated to delivering high-*********************** with compassion and professionalism. We value your trust in ** and assure you that we will take the necessary steps to address any issues raised.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.