ComplaintsforWeddings on A Whim
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Complaint Details
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Initial Complaint
11/18/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Our daughter and her fiance had secured a venue to get married next week with Weddings on a Whim (***** is the owner). We were all so excited to have found Weddings on a Whim... Our daughter (a police officer) and her fiance (Marine Officer) have been living in two different places for some time. Securing down a date was nearly impossible for them due to his Military schedule. They were supposed to have a window of opportunity next week just before Thanksgiving and we had everything set for them to get away just the two of them as they have not seen each other in almost 12 weeks. ***** was in communication with our daughter about how to get their marriage license in such a short time and we were all so excited that they were finally going to get married... until my future son in law received his Military Orders to report for his next assignment 1 week before their planned wedding. As soon as my future son in law received his orders, our daughter called ***** to let her know. The deposit we put down was non-refundable. My husband called ***** to see if there was any possible way for her to refund their money due to the circumstances that he received MILITARY ORDERS to report for duty. She reused initially but then said, "I'll pray on it and let your daughter know tomorrow, I'll call her to discuss it". ***** did not call even have the decency to call our daughter, instead she sent her an email advising that she would not refund her the deposit. While I understand there are policies and rules in place, these are extenuating circumstances for Military Orders, Orders that we were gladly going to share with ***** at Weddings on a Whim for proof. We are truly disappointed that ***** with Weddings on a Whim couldn't find it in her heart to refund this young couple that are SERVING and PROTECTING not only our safety as a police officer but someone that is servicing OUR COUNTRY as a ********** Officer.Business response
11/25/2022
Please reference the attached word document.
Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.