ComplaintsforEagle Eye Parking Solutions, LLC
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Complaint Details
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Initial Complaint
09/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 09/13/2023, Eagle Eye illegally towed my truck from my home. In my community, the tow company is required to post a warning. Then, after 48 hours, they are allowed to tow if the vehicle is not fixed. Eagle Eye did not post a warning. They towed immediately. They then claimed that a warning was posted on 09/11/2023 by photographing my truck on 09/13/2023 and stamping it as "09/11/2023". I left my house on 09/10/2023 and returned on 09/12/2023, making it impossible to have "posted a warning" on 09/11/2023.Business response
09/15/2023
Good day. Without having specific vehicle information I cannot pull up said picture she is referring to. However, we do not stamp dates on anything. We take pictures of the vehicles whether they're towed immediately or have stickers on them with a picture of the sticker and the tag number to show that that was a specific vehicle being stickered. Like most people, I understand they're upset that their vehicle got towed. However, they claim they left their house from the 10th through the 12th and couldn't be stickered on the 11th, I doubt. Is as I said we do not backdate anything. It is uploaded straight into a web-based program so we cannot backdate anything. Or backdate a stamp as we do not stamp pictures.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.