ComplaintsforAdvanced dentisty of citrus county fl
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Complaint Details
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Initial Complaint
04/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On April 18th 2023, had a dental appointment, a provider for my insurance. I was overchanged by Advance well beyond the amount they agrreed to with my insurance. ******. I ask them several times to refund the overage. On Jan 15 2024 I returned for my next appt. I asked for a copy of my account showing the overage, they would not provide it. I asked several times that they refund the money. They told me I had open charge and refused the refund. My insurance at first denied the one part of the claim, 128 dollars. Now the dentish is not only refusing to do the refund, but are attempting to collect another $20.50 even tho my explaination of benefits shows that I owe them nothing for the denied claim. Now the insurance tells me they have paid the denial and still, no refund.All I want is my refund so I never again need to assocaite with these creatures.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.