ComplaintsforDickinson Body Works, LLC

• Initial Complaint

  03/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On New Year's Eve my vehicle was hit by another driver. We contacted our insurance (USAA) immediately. Insurance did not come and look at the vehicle. They asked for pictures. We were told to find a repair shop and take it. We went to Dickinson in the town we live in. They were paid for the repairs by our insurance. We have had great stress from Dickinson employees not answering phone calls, not returning messages, and blaiming delays on the insurance company. This may be true but we can't get through to a human at USAA either. We do know that Dickinson received payment from USAA. However, for the last two weeks or possibly longer, they have stated that they are waiting on a headlight and a grill to arrive. When I call to check on the status, I can't get anyone to answer or return messages. When we go to the business, nobody is there. Next week will mark the start of a new month without my vehicle that, mind you, I still have to pay for. This makes three full months and we are starting the fourth soon. We have exhausted our insurance's rental coverage and now I'm left to borrow random vehicles from various family members just to get to work. I have hesitated to file this complaint because Dickinson has informed me that they had to do some repairs out of their own pocket because they did not agree with the insurance company. The last time I spoke to someone was three weeks ago. Nobody answers the phone anymore.

  Business response

  04/05/2024

  hello, my name is ******** I am the owner of Dickinson body works. I have spoken to the customer on ****** she is aware I have a headlight for it now I told her it would be ready on 4-5-24 I've tried calling her twice to let her know the vehicle is ready for pick up. customer wanting us to just put damage part back in so they can drive the car till I was able to get a headlight, but I informed them I could not do that I could not install a broken light back into the car for them to use the car for it is dangerous and unsafe for the customer and others. vehicle is completed as of 4-5-24..

  Customer response

  04/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ***********************

   

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