ComplaintsforSamurai Sharp LLC
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Complaint Details
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Initial Complaint
06/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They showed up to our grooming salon after lying about the company they are, charged me $84 to "sharpen" my tools. There was absolutely no difference, when I reached out via email I did not hear back from them until I left a review on Facebook. Then he refused to help me because it was outside of their return policy but I was out of work with covid so was unable to test my equipment, he still refused to work with me. They came to our location on June 3rd, I was out of work until June 16th with covid, I emailed him June 17th, so I literally had used my equipment for 1 day when I reached out to him. They lie and charge you for services they don't do. They are a SCAM!Business response
06/27/2022
Business Response /* (1000, 5, 2022/06/23) */ This customer has an extreme lack of integrity on this matter. We're being accused of pretending to be a company that we are not which is impossible. We drive a bus that is wrapped with our name plastered all over it. We also wear shirts with our name on them everyday. At this particular location, Ms. *********** co-worker went to the extreme of accusing us of exchanging her tools with other tools that we do not even carry in stock. We're also being accused of not responding to her which is a lie as well. I've attached the Facebook Messenger conversation. This is an attempt to get our services for free. Consumer Response /* (3000, 7, 2022/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) It doesn't matter what my co workers did or said. What I'm worried about is the $84 that I got charged when my equipment had no performance difference. Business Response /* (4000, 9, 2022/06/24) */ Waiting 2 weeks to complain about a sharpening is just very suspicious and seems as this customer is just wanting our services for free. If our sharpening had been as bad as she says, the complaint would've & should've been made way sooner. Our policy is 1 week grace period for anything that needs to be resharpened. The customer did not make this request in the time we require. Consumer Response /* (4200, 11, 2022/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was out of work with covid for 2 weeks. He came to our location while I was out of work. I emailed him THE NEXT DAY. I literally had used my equipment for a day and knew that it wasn't done properly.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.