Customer ReviewsforMiami Hybrid LLC

I purchased a refurbished hybrid battery for my 2012 prius with a 3 year warranty from Miami Hybrid LLC Dec 1 2023. The tech and owner ***************************** was able to replace my old battery and install a battery the same day that I contacted him. There was no isssue for him to travel to **************. This car is the third prius I've owned so I'm very familiar with mobile services for hybrid battery replacements. In the past I've owned a 2010 ****** Prius that needed a replacement hybrid battery and the company I used was also a mobile service and there was no issue with traveling to complete and honor my warranty. The only reason I decided to try out Miami Hybrid was because the price was about $200 less then the previous company I used.June 12 2024, less than a year later I contacted him because my hybrid battery started to trigger an error in my car that can visably been seen on my dash "Check Hybrid System. Stop the vehicle in a safe place" . He then told me that it would it would cost me $150 for installarion and I would have to bring the vehicle to him. This company is clearly a mobile company because the initial installation was completed at my house. To be on the safe side I purchased a brand new 12v battery and replaced it to make sure that it was not my 12V that could possibly trigger the error. Long story short, I contacted him again on June 19th to let him know it was not the 12V. I asked for availability and he responded the next day and told me he may be available a week later. I contacted him again on July 6th and he told me the next day to contact him on july 10th. When I contacted him on July 10th, he basically refused to honor the warranty because he refused to travel to my house to replace it.