ComplaintsforRVS Carpentry & Trim Corp
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Complaint Details
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Initial Complaint
05/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I came in contact with this company while filing a claim with my washers extended warranty. They arrived to fix my washer while carelessly moving the machine and causing damage around the area but this is not where the issue lies. When they out the washer back they did not check the hose in the back and assured me all was well. I begin laundry shortly after they left and to my surprise notice the roof on the first floor is leaking. Upon inspection I see the floor around the washer is flooded. I immediately call them back to come fix this but had to wait two days for the tech to come back. When they returned they pulled out the washer and assured me it was fixed and they had tested it. I ask about the roof damage and they tell me to open a claim with them. This shouldve been a simple process but no, not only did they not fix the issue because the washer was still leaking after but the claim process has gone nowhere. I reached out in January with pictures of the damage and have given them everything they need from a professional estimate to all my information and pictures but am constantly given the run around. I have sent at least 15 emails and the last update I received was that a check will be sent out at the end of the week, this was back in April and its almost June. Ive sent multiple emails since then and have heard nothing. I highly doubt a check will take two months to come in the mail. I do not want to continue to have to deal with this unprofessional company and only wish to receive the check so I can repair my roof which has been damaged for close to 6 months already.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.