Customer ReviewsforOrigin PC Corporation

I bought my first Origin PC in 2009. I had it until last year through various upgrades and mods, but a new one in 2023. The difference in service between the original Origin PC and the new Corsair owned version is night and day. Their tech support department drives you to email and chat communications away from telephonic service. They have a telephone hold process that automatically kicks you out of the queue to Voice Mail after 15 minutes of hold time. Their 24x7 phone service is horrible.That being said, the build quality was good, and everything worked as advertised out of the crate.I would not recommend them to a friend and if they sent me an NPS survey I would give them a 3 out of 10 due to horrible tech support model. When I spend $6k on a PC, I expect better service.

We would like to apologize for any inconvenience this may have caused and would like to thank you for your feedback as it is invaluable and will help us provide better support in the future.

Complete trash and worst tech support I've ever encountered. Multiple issues daily. Locks up a few times per day and has to be hard reset. I've gotten good at installing drivers and using restore points

Hello,

We took a look at your service history and saw that you lat contacted us in October of 2023. If you are having issue with your system, we will be happy to help as you are still under warranty and we will cover all cost of a repair. Please give us a call or submit a service ticket and we will take care of you right away.

We apologize for any inconvenience this may have caused. Please let us know if you have any questions or concerns.

Thank you,

I have been an Origin PC customer since they opened in 2009. I have ordered half a dozen high end laptops for business and home. I ordered the *** 5000X for black friday (no discount by the way, despite all the ads their price was their normal price) for around $5k. I know the quality of their past machines and was very excited for the new computer. When it arrived it would not output to a monitor. Tried several monitors and several cables. It took hours to reach their "24/7" customer service because only one tech was online. He was very dismissive, I could tell he didn't want to be on the phone with me. He explained that I had to remove the Nvidia **** FE to initialize windows before the *** would output to a monitor. It didn't and the *** wouldn't work. Had to call back again, and wait another 1.5 hours on hold to reach a different tech. This one was friendly and checked to make sure the *** was dead on arrival. He checked to make sure the problem wasn't the motherboard as well. He set up an RMA for the card, but they were having problems with their billing system (Have to pay for the part again for them to direct ship without waiting for your replacement card first). They waited till I contacted them 2 days later to send the payment link. I paid immediately. When I reached out to ask where the *** was almost 5 days later they said it had already been shipped and gave me a tracking number that hadn't even been activated yet. The label was printed a couple hours later.So far, customer service has been absolutely nonexistent. I understand that maybe something went wrong with the *** in shipping. Things happen. But not doing what you say you are going to do, not providing customer service, forcing a customer to wait for days or weeks to initiate communication... Buyer beware. This isn't the same OriginPC I have dealt with in the past.

We would like to apologize for any inconvenience this may have caused. Unfortunately we are experiencing delays this holiday season and are working to expedite our processes. We do take these complaints seriously and will use them to help us better streamline our work flow. This has been escalated and the customer has been contacted.

Over-priced paper weight 1 hour after receiving it and turning it on. It arrived a week late. The $3600 laptop wouldn't even make it through a 1st round of Windows updates. I reloaded Windows 3 times. Everyttime it crashes when performing Windows updates. **************** has disappeared since I've updated them with all that I've done....way more than I should have to on a brand new $3600 custom laptop. Nothing short of a full refund is acceptable at this point. If this was a store bought PC it would be returned 1st day. A 15% restocking fee is ridiculous for a dead on arrival computer.I can't even get a response of where to ship it back for a return. This place is terrible. Stay away.

A full refund has been offered, instructions and return information has been sent.

I've been a staunch supporter of high-quality custom PCs and, based on their reputation, decided to invest in ORIGIN PC. The product looked premium and, for a price tag just shy of $6000, I expected superior quality and service. Unfortunately, my expectations were utterly disappointed. From the outset, the craftsmanship of my new laptop felt below par. Within a few weeks of light use, two keys fell off my keyboard a clear sign of shoddy workmanship. However, the real issue began when I attempted to resolve this seemingly minor problem. I opted for their 3 Year ************************ with Shipping, 24/7 Tech Support, and Lifetime Labor Included. It was, in my view, a safety net a promise that I would be covered for any unexpected glitches or hardware problems. However, it quickly became evident that this 'net' was full of holes. Upon contacting customer service, I was told that I should have taken a photo of the laptop on the day I received it. Their insistence on this photo was baffling and an absurd requirement for such a small repair. It felt as if they were more interested in looking for loopholes to avoid assisting me, than in actually providing the service they advertised. All I asked for was two replacement keys. It would have been a simple and efficient solution. Despite having a warranty, I even offered to pay for these keys myself. Yet, their response insisted that I send the entire laptop back, an ****** complicated and unnecessary solution.I attempted to find a workaround, hoping I could source these keys from other outlets. Still, ORIGIN has purposely made their computers so exclusive that no other party offers replacements. Essentially, I feel I've been conned out of my hard-earned money. $6000 seems steep for such abysmal customer service and a laptop with evidently poor craftsmanship. I've learned a hard ****** about companies that value their profits over their customer satisfaction. I cannot, in good conscience, recommend ORIGIN PC.