ComplaintsforTransExpress, Inc.
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Complaint Details
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Initial Complaint
01/22/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
There are many reviews on ****** about this business location being used for fraud/scams. People are making purchases online with stolen credit card information, having this company receive the product and forward it to their actual address, and then the actual credit card owners file for chargeback with their credit card company. Many small businesses are losing money due to this company. I've had many different purchases of $300+ get shipped to this location and shortly after I get notification of chargeback from my bank. 1/3/23 Customer Name: ***************** ********** **************************** purchase of $499 worth of product from my store. Delivered 1/11/23 and chargeback notification received on the 18th. 1Z8856980390421877 11/30/23 Customer Name: *********************** ********** *********************** purchase of $447 worth of product from my store. Delivered: 12/04/22 1Z8856981293099338Business response
02/03/2023
Hello, Thank you for reporting, the package 1Z8856980390421877 has been intercepted in our warehouse and the customer's account ************* Consignee
***************** has been suspended.We're returning the package back to shipper as per *** prepaid label received by email from the shipper:
Tonka Nero, ************* **************** <**********************************>
Tonka Nero
**************** Manager
www.************.com
************Thank You
Oscar
Trans-Express
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.