ComplaintsforBundls Of Joy LLC

• Initial Complaint

  04/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am filing a complaint against BUNDLSOFJOY LLC (Document Number: L21000154798). The owner, *********************** scammed me for $310. She claims to be a hairstylist and hair vendor. On Tuesday April 9, 2024, I booked a hair appointment with her( $42 deposit) and purchased $310 worth of hair from her. My appointment was scheduled for Monday April 15,2024 at 12:00 p.m. On the morning of the appointment, I texted her asking for the correct address for the appointment and she claimed that my hair did not arrive yet and asked me to reschedule. She made no effort to inform me of the delay prior to the appointment and failed to submit evidence of the hair purchase. I asked *********************** 6 times if she could refund me the money for the hair and she refuses to send it. I expressed to **************** that I needed my hair done for an upcoming conference and that April 15th was the only day I could get my hair done. I even offered to purchase store-brought hair so that **************** could do my hair and she still refused to complete the service I booked her for. Due to ******************** failure to complete the service I booked and paid her for, I had to pay $190 to another stylist so that my hair could be done for the conference. I am disappointed and sad about *************************** actions and I am interested in filing a small claim in the amount of $500 total. $310 for the money I sent her for my hair that she refuses to refund me. Also, $190 for the hair appointment that I had to make due to her failure to complete the service I booked and paid her for.The money that **************** scammed from me really negatively impacted my daily living and finances. Her non-chalant attitude while stealing my money shows that she lacks remorse and I wholeheartedly believe **************** should compensate me for this major inconvenience she caused me, both financially and emotionally.I have proof of our text exchange and all supporting documents, including receipts. Please help me with getting the money that she stole.

  Business response

  05/17/2024

  This is BUNDLSOFJOY LLC (document number :L21000154798) in response to a scam claim made by *************************. ***** texted and sent me to money to purchase hair April 9th, I contacted my direct vendor and placed the exact order requested by my customer Ms. ***** the same day April 9th. After placing an order ***** later on continued onto my booking site, signed /agreed to my policy and booked an appointment for the 15th (6days later) two of those six days were weekend days meaning that any weather is***s or shipping and handling delays made within the third party of the shipping company it can possibly result in her hair not coming in time. ***** is aware of shipping delays and of my no refund policy when she booked an appointment and signed my policy form. Usually when theres a last minute purchase if theres a delay in order the customer understands that it is a last minute purchase so they usually dont mind rescheduling to a later date, in this case ***** never expressed her urgency of needing her hair last minute. When I figured out that the hair wasnt coming in time for her appointment I texted my vendor and they told me there was a delay. I immediately texted miles around 3pm April 14th on Sunday my off day I took the time to let her know that we may have to reschedule. I realized that I never received a response so 6am of April 15th I woke up thinking of ***** checked for a response and realized that my message failed to deliver. I have screenshots that prove my claim. I continued to resend the message and it still came back with a red load button so I rewrote the message and sent it again, this time it delivered around (6am 5 hours before her appointment). I continued to work with my other customers as I was bombarded with multiple messages from miles sent back to back while my hands were occupied, so I focused on the important message of her wanting a refund for her appointment. I automatically went to my stripe and refunded her $40 deposit made for her appointment and expressed that there were no refunds for her custom hair order especially because her goods are not in demand for my clientele/customers so the hair will not get resold and I will take a loss. ***** also knew that there are no refunds from my booking site and bio where she received my customer service contact number. ***** continues to send multiple messages harassing me calling me demons evil liar etc. She then accused me of not ordering her hair so I provided her with a screenshot of an invoice from my vendor and conversation, which I will also send here. ***** responds to me stop texting me while I was sending messages trying to explain and resolve the is***. But in her claim against me shes accusing me of being nonchalant. I also offered to ship her the hair when it comes, directly to her house with no extra charge and tried to accommodate her the best I could. If I was an ill business owner or a scam ***** claims me to be, she wouldnt still try to get serviced by me and order hair from me knowing she had an important event to attend in 6 days( that she did not express to me until the day of her appointment) , she would have bought beauty supply store hair from the beginning at her convenience and there would not have been any is***s with delivery. If I was aware of her urgency I would not have allowed her to take the chance of ordering last minute. (She booked her appointment after she ordered her hair)so I wasnt aware of her appointment date until after we placed her order. So I did not think she would have had an is*** with a delay because anyone in this case would understand that shipping isnt always dependable, it fluctuates for holidays, weather conditions, etc its out of my control . My vendor also doesnt allow refunds so I will not be able to resale or return this custom order. I posted her supply on my platform and tried resale to other customers so I can refund her money but, from April to today may 16th it has not been sold like I previously expressed my customers do not order shorter bundles and closures they prefer wigs of longer inches and different colors, all of which is not what ***** ordered from me. Like I expressed to her in our messages that I am sorry for the delay in shipping/inconvenience but I also took a loss with product that I cant resale and an appointment that I could not replace with someone else I sent her $40 deposit and missed out on a potential customer that couldve have came at her appointment time. Which is more then the $190 ************* is complaining about. I hope that one day ***** will understand my point of view as a business owner with policies that I must follow. This is also my first complaint to the BBB Bureau as a business, and my first trail in court for her to *** me, on top of the harassment made by ***** in our messages. I truly believe this is all in spite of me.

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