ComplaintsforJumpspeak
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Complaint Details
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Initial Complaint
09/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Jumpspeak made repeated offers throughout their advertisements and sign up of a risk free, 100 Day Guarantee to refund your purchase if not satisfied with product. I signed up on 9/3/2024, used their product, and it was filled with bizarre errors. I have been unable to locate a contact email to send my refund request. Their chat customer support only directs me to cancel with no option for refund. I follow their instructions but it only loops me between the same 2 resources.This business is a scam that does not follow through with their guarantees.Business response
10/09/2024
We have refunded this customer $69 and has cancelled her subscription ensuring no payments will be applied on her account moving forward, A confirmation receipt was sent to the customer showing that the refund was processedInitial Complaint
09/21/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I signed up for a seven day trial of the Jumpspeak program. I did not sign up for any additional products. I did not receive an email confirming my sign up or a record of charges. My bank account was charged twice, once for $69 and another for $47. On the last day of the free trial, September 10, as per website instructions, I sent an email to support asking to cancel my subscription and issue a refund. The website states that a full refund will be made within 100 days of beginning the program, guaranteed. I received emails from support instructing me on how to cancel my subscription, which I did immediately. The subscription is canceled, but I have not received a refund of either amount that was deducted from my account. Im quite disappointed and unhappy with my experience with this company and request a full refund.Business response
10/05/2024
Hello *****,
Thank you for bringing this matter to our attention anf giving us the opportunity to address this matter as take it seriously.
According to our records, the $47 is a 12-Premium gift subscription you also included during check out along with your primary subscription, the 12-month Premium Access.
I would like to assure you that you are certainly eligible for a refund. Confirming that your subscription has been canceled and refund for both charges, $69 and $47, have been processed back to your account. You should see the amount credited into your account within 2 to 10 business days, depending on your bank's processing time.Customer response
10/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
09/10/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I had signed up for a 30 trial and decided after 8 days wanted to cancel.The website says says to cancel in ****** subscriptions which it doesn't show But I gave an order number and when I finally get kn the link it does show I have an active subscription. I have emailed and only get an automated answerBusiness response
09/10/2024
Hi there!
We have already canceled your subscription, and we don't see any charges on your account.Please let us know if you need anything else.
Business response
09/21/2024
Thank you for bringing this to our attention. We want to assure you that the customer was not charged, and no payment was taken from her account. When she signed up for the 30-day free trial, our system sent a standard notification to her credit card company indicating that a charge might be billed after the trial period. However, the customer requested to cancel the trial on September 10, 2024, well before any payment was due.
We promptly canceled the subscription on that date, ensuring that no charge was applied to her account. The notification she received was an automated message from her credit card company, but no funds were withdrawn or billed.
We value transparency and take these matters seriously, and we've attached all supporting documentation for your review.
If theres any additional information needed, please don't hesitate to reach out.Initial Complaint
08/25/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This company signed me up for membership without my permission. I wanted a refund back in May and they offered a free Live Tutoring for a month that required me to redeem a code for 100% off that according to their email would've initiated my membership. I never activated my membership and never redeemed the code and yet two months in a row they charged me $295 and when I requested the refund saying I didn't authorize the membership or the subscription, they claimed I did. They also instructed me to inactivate the subscription through the Apple Store and I couldn't do that because I didn't have an active subscription in the first place. I have the emails to prove the fraud and the the screenshots of my active subscriptions through the Apple Store which show no subscription to Jumpspeak. I want a full refund of $590 for 2 charges of $295 each that I didn't authorize.Business response
09/09/2024
Hi *****,
We have issued a refund for the full $590 for your subscription and canceled it so you won't be billed again.
Initial Complaint
08/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
My complaint is pretty much the same as the others. I signed up for the language tutorial. Which i only used once. I did not sign up for or use a person to person tutorial. I was charged $295 twice. When I asked for a refund, they said again said there is a 100% money back guarantee, but only refunded $69. 2 emails later they told me the $295 was not refundable. This is a scam company and they should be shut down.Business response
08/08/2024
Hi there,
Thanks for reaching out and we apologize for the inconvenience this has caused.
I looked into this for you in order to provide a refund, but I see this has already been disputed from your bank.
Unfortunately, as the funds have been locked during the dispute review process, we will have to wait until the dispute is resolved by your bank before we can unlock the funds to process the refund for you.
Please let us know if you can call your bank to withdraw the dispute.
Thank youCustomer response
08/08/2024
Complaint: 22081780
I am rejecting this response because, I don't understand what to do next. I am not in dispute with my bank. The credit card company temporarily refunded me money while this matter is being investigated. If Jumpstart can respond to my bank, I think that is what needs to happen next.
Sincerely,
***************************Initial Complaint
07/30/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I signed up for the "100 day Risk Free" trial. At check out it offer additional services that you can opt into for free for 7 days then you are charged for each. Those services were Premium AI and 15 Hours (Daily 30-Min Lessons). On the 6th day, I emailed them that I would like to cancel the additional services (It is supposed to be done before the 7 days as to not get charged). There is no response from them AT ALL. Their CUSTOMER SERVICE IS NON EXISTENT. IF YOU EMAIL YOU GET AN AUTOMATED RESPONSE AND NO ONE ACTUALLY ANSWERS YOU. I am now trying to get my money back for all 3 charges. Their "100 day Risk free Trial" is a SCAM! DO NOT EVER GIVE THEM YOUR INFO AND DO NOT USE THIS APP/COMPANYBusiness response
07/31/2024
Hi *******,
We apologize for the inconvenience this has caused.
Our team does our best to process the refunds for you in the order we have received the request.
I have gone ahead and processed the full refund for you (see attachment), and you should be getting the funds back within 5 business days.
Thank you!
Customer response
08/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
07/26/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
Paid for a subscription on Jumpspeak with the understanding that I could have the full amount refunded if I didn't like the app. Have made several attempts to contact the company with the request for a full refund, but I get no response. None. Tho, they do fill my inbox up with spam.Customer response
08/05/2024
The company contacted me and told me how to cancel, and that I have 100 days to cancel. The billing summary shows my plan to be an annual subscription for $95, which I cancelled. But, I paid them $249 with my Amex CC (which I can prove) for a Life-time subscription. That doesn't show up on my billing summary. And tho I cancelled the annual subscription, it now states that my subscription lasts until July of 2025...I'm not sure what kind of a scam they're running here, but since I paid I've seen many complaints of people cancelling and not getting their money back. Please research. Thanks. *************************Business response
08/08/2024
Hi there, we have already processed the refund for you.
Please wait 5-10 business days for these funds to arrive back to your bank.
Thank you!Customer response
08/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
07/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I signed up for the jumpspeak app after seeing it on Instagram. I was interested to try the ** chat feature. I paid $69 on June 28, 2024 for a one year subscription. After going through the sign up, I learned that the ** feature was an additional monthly charge. I decided to cancel my subscription the same day, as it seemed like some deception was going on, and the extra expense wasnt worth it. I emailed the company several times and have not yet received a non-automated response. I would like a full refund as Im still within the advertised 100 days to cancel and be refunded.Business response
08/08/2024
Hi there, this payment has already been fully refunded and we've cancelled your subscription.Initial Complaint
05/14/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On April 30th I signed up for a free 7 day trial with Jumpspeak.I paid $69 for a 3 month trial. Then I was charged $295 for tutoring. I looked up the transaction which was very confusing . I wrote and asked for a refund. I also forwarded the 100 day refund policy. They say the have canceled my subscription but cannot refund the $295! And I dont want to be charged another $69. This all feels like a scam. I found them on Instagram. I would like a refund. This is such a waste of my time and money.Initial Complaint
04/25/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Jumpspeak order ID: ******** I signed up for Jumpspeaks unlimited year services and 15 hour tutoring on 4/6/24. I was charged for the unlimited year services with 75% off ($59) on 4/6/24 and their 15 hour tutoring ($295) on 4/14/24. On 4/20/24, I contacted their customer service (which is very confusing to do as the website is not straight forward) and asked them to cancel both of my services and issue a full refund, as it was well within the 100 days refund policy that was prominently displayed on their website. They agreed to cancel my services and refund me the $59, but said that the $295 was not eligible for refund. I told them that their response made no sense, as it does not explicitly say anywhere on the website that the live tutoring is not refundable. The services are largely combined and the broad statements of it being a risk free trial for 100 days are everywhere. They have since not responded. These practices are fraudulent, and I would like my money back asap (seeking the $295 to be refunded). Attaching screenshots.
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Customer Complaints Summary
13 total complaints in the last 3 years.
12 complaints closed in the last 12 months.