Customer ReviewsforFlamingo Appliance Service, Inc.

I requested a repair for the ice maker on my Whirlpool refrigerator and you recommended Flamingo Appliance. I scheduled the visit for July 8, 2024. The technician came to my house to try to fix the problem, but all he did was give me more headaches! I reiterate that the technician did absolutely nothing to fix the ice maker problem! Initially, he told me that I would have to turn off the refrigerator for 3 days to defrost it and be able to open the ice maker drawer, so I told him that I couldn't keep the refrigerator off that long due to the food I had inside it. Then he suggested that I buy another refrigerator and then put it in the garage as an extra when I had fixed the other one! I thought his suggestion was absurd! Since I didn't accept that, he suggested that I replace the entire ice maker at a cost of $505. There were no broken parts! The ice maker drawer wouldn't open, so he grabbed a huge hammer and pulled the drawer out with great force to get it open. At that moment, a small part of the drawer's fitting broke and it opened. He took the drawer out to inspect it, but didn't find anything wrong, so he put it back in its place. And he even charged me an additional $120 for labor! He was the one who should have paid me for a new drawer that HE broke! He left without solving the problem and charged me $269, $149 for the technical visit and diagnosis and $120 for labor. He came to my house, but if he did diagnose anything, he did it wrong! The next day, even though I was dissatisfied with the "service provided", I took the drawer out and noticed that the problem was the wear on the thread connecting the motor to the solenoid that pushes the ice to the ice compartment door outlet, causing it to slide without being able to turn the part. I bought the new part myself and got it working! Therefore, I do not accept paying for absolutely anything that this company charged me. I don't know how ********* still has this company on its list of accredited companies!

Thank you for bringing issue to our attention.   Our labor diagnoses are based on the job required of our technician. Our labor rates are based off industry standards. Our technicians are trained professionals who undergo yearly training and have our entire organizations support on the field. We take all measures to conduct extensive trainings with our technicians and all have passed the Whirlpool Certification process.  We strive to repair your essential appliances as conveniently and quickly as possible. 

please do not use this compony service is the worst. the tech that was sent to my house was in and out 5 mins at the most and my washer was still not working. When trying rescheduling with them it was a big chaos and another big one to speak to supervisor. I would give a -1 star to this company in general

We do show that your repair was completed on 8/16/24.  A supervisor did call you at your request on 8/15/24 but was unable to reach you and left you a voicemail message.  Please feel free to reach out to us if you need further assistance.  Thank you. 

I had an appointment today with an 8-10 window. ***** was the technician who arrived shortly after 8:00. He was very friendly yet professional. It took about 20 minutes for him to diagnose and repair the issue. Flamingo had been quick in responding to my initial request and confirmed the appointment the day before, the morning of and ***** texted me when he was 10 minutes away. Im extremely happy with the whole experience and would definitely recommend this company.

We're happy to hear that our technician and Customer ********************** Team met your expectations. Your satisfaction is our top priority, and we're glad to have been of service.

I would give zero stars if I could. I had an appointment 7-9-24 between 2-5 To fix my ice maker. I missed the techs call by 8 minutes. After 3 return calls and 3 text no word back from the tech. I called the office 1 hour after all the calls and text to be told we cant come today. We will see you tomorrow. Now I have to miss a 2nd day of work to get something fixed that was supposed to be done yesterday. I had an 11-2 appointment today. I missed the service techs call by 20 minutes and called the office immediately only to be told they cant come again. 20 minutes REALLY. WORST CUSTOMER ********************** EVER. HIRE ANYONE ELSE IF YOU VALUE YOUR TIME. FLAMINGO APPLIANCE SERVICE DOES NOT VALUE YOUR TIME OR YOU BEING A CUSTOMER CHECK THIER ******************** rating

We understand the frustration as your time is valuable to us. Our technicians need to follow a process to guarantee all our customer's appointments are *********************** within their assigned time frames. We need to have live confirmation when the technician is in route so they can proceed with the scheduled appointment. We apologize for any inconvenience that you have experienced.

Well, Im having one of your technicians come tomorrow on June 27, 2024 referbymaytag.com and I hope my experience will be a good one not one of the reviews that Ive been reading below. New Customer

Thank you for the 5-star review and trusting us with your appliance repair. 

Horrible experience. Customer ********************** blames everyone but does not take ownership of their mistakes. 3 scheduled visits and no repairs for my washing machine. First they said parts will take a few days. Then showed up and with no parts and when I called they said I refused the service. Now they show up without the parts again they were expediting parts. After I explained my frustration they hung up on me. How does this company remain certified with whirlpool?

Our records show that a supervisor contacted you regarding in that matter, has addressed your concerns and your repair has been completed.  We strive to provide excellent customer ********************** and apologize for any inconvenience you may have experience.

This company is horrible. It took almost 3 weeks to get my washer repaired. First, a worker called in sick, then I was asked if I wanted morning or afternoon. I requested afternoon on the given day. They called me at 10:30 in the morning and I was not home. It took another week to schedule for the "diagnosis" then yet another week to bring parts and repair the washer. Then I requested a receipt for all payments. They sent me a piece of paper with the name of the three replaced parts. What is wrong with these people. Do they not know how to run a business, or are they too busy to care.

We are sorry for any inconvenience that you have experienced. We are at the mercy of the manufacturer & parts distributors regarding the availability of the parts needed to complete your repairs. Due to the nature of the current times, availability has been affected in some areas. We are working diligently to improve availability in order to provide all our valued customers a faster turnaround time. Our records show we sent you the complete invoice after your last request on 5/22. Thank you

Honestly, if I could give 0 stars I would. This company is a massive joke. Its interesting that the reviews Im reading are right on par for my experience. Required to use this piece of c*** company because my Whirlpool is still under warranty. Tech comes out the first time, doesnt call before he shows up as promised, stays 2 minutes, leaves. Comes back once I have a recording of issue, doesnt call before hand as promised, stays 2 minutes, orders a damper. Comes back, doesnt call as promised, installs part, an hour later, same issue happened again. Called for another appt, given window he would arrive, he never shows up. I call, ** told he knew what part to order by guessing the next possible issue since he doesnt know exactly. Never called me to let me know he wasnt coming. Call service **** again, set up appt for today, 1-4, tech never shows, I call and am told that the notes say called customer left a vm - was by my phone all day and didnt receive a call at all (lazy, lying piece of crap). Called and no one could help me. Contacted Whirlpool directly. They submitted a request for a different tech. Have no faith that this will get fixed. This company should be shuttered for the c*** they put people through.

We completely understand the sensitivity of this matter. We strive to repair your essential appliances as conveniently and quickly as possible.  This type of complaint is of great importance to us so we can improve the quality of service that all our customers deserve. Thank you for bringing this matter to our attention and we apologize for any inconvenience you may have experienced. 

******** experience designed to steal your money. I had an error code on my two year old washing machine. They sent ***** who was extremely rude! I was charged $149 for him to diagnose the problem. I for work but he called and gave a price to replace the belt. I told him the belt still appeared to be new and on great condition but he insisted and raised the price but another $200+. He called again and advised it was the actuator which I knew was ok as well based on ******* description but I said ok, the price then went over $400 but I said ok. He then called me again to say the capacitor was broken and the actuator was just fine. The price then went up to over $600 and he became upset when I questioned why all the other parts still needed to be replaced after telling me they were ok. He rudely advised that they ALL still needed to be replaced. I called the office to complain and insisted they send someone else to diagnose the problem. She insisted that should they send someone else out to double check, I would be charged another $75. This feels like a scam or they simply have too much faith in an associate who doesn't know what he's doing, I explained to another company who came out simply to check the parts he said were broken. They replaced all three and all three were in good working order and did NOT need to be replaced. Not sure if the main board is the problem or not however, instead of Flamingo advising they were unable to determine the issue, they preferred to attempt to charge me for every part they touched in an attempt to guess at the problem. This is sad and I'm out of $250 and still have an inoperable washing machine. I gave them a free $149 and another company $75 just to test the parts Flamingo claimed were broken. This is unfair and Flamingo will do nothing to make this right. Charging people, when your representative is incapable of making the repair, just isn't right!

Thank you for bringing this matter to our attention. Some repairs may take multiple parts due to the complexity of the malfunction your appliance is experiencing. Our technician also confirmed with the manufacturing engineering department to identify the parts needed for your repair. We apologize for any inconvenience you might have experienced. 

The service was handled great. The technician was prompt and very pleasant attitude. He diagnoses the issue with the appliance. He explained everything very well The customer service gets 5+stars The technician gets 5+ stars Thank you for your service and greatly appreciate the attitude and promptness Great Team!!!! 100% GREAT JOB FLAMINGO APPLIANCES THANK YOU

We're happy to hear that our technician and Customer ********************** Team met your expectations. Your satisfaction is our top priority, and we're glad to have been of service.