ComplaintsforPapa Johns Pizza

• Initial Complaint

  03/15/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I've put up with this location for over a decade, but I've had enough. The issues range from undercooked pizza, cold pizza, constant mistakes, to 2-hour long deliveries after the pizza was cooked (yes, I received that one cold). I've experienced it all from this location, and I'm done.The photo attached shows an order placed a few weeks ago. I ordered a well-done medium pizza with whole pepperoni topping and half mushroom. However, the pizza arrived not well-done, with only half topped with pepperoni. I immediately called back upon noticing the discrepancy. The person I spoke to, apparently the cook who made the order, denied any mistake and then transferred me to a random employee who said nothing could be done. They advised a manager to call back laters. A week later I never received that call. After leaving negative feedback, I was told the store would rectify the issue, but they never did. Weeks later, I called the store and reached the assistant manager, who rudely told me that since I complained, customer service would provide a solution, not the store. When I mentioned the email from customer service stating the store would resolve the issue, I was transferred to the main manager, who promptly offered a refund that I never received.This occured in december of last year and as of today it's been several month without a response or a refund.

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